The Generative Activation Blog

Introducing Stream-Trigger Augmented Generation

Introducing STAG

The Gen AI You Didn’t Know to Ask ForAI’s RAGged EdgeMost AI features being released today follow a familiar query/response rhythm: You ask a question (...

Frame AI + Twilio Flex

Frame and Twilio Partnership

Last month, Twilio and Frame AI announced a new partnership to leverage AI to enhance customer engagement within Twilio Flex, the cloud-based digital eng...

How AI Predicts CSAT

Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders...

Latest Posts

Introducing Stream-Trigger Augmented Generation

Introducing STAG

The Gen AI You Didn’t Know to Ask ForAI’s RAGged EdgeMost AI features being released today follow a familiar query/response rhythm: You ask a question (...

Customer Relationships in Real Time

Customer-centricity has reoriented modern organizations around real-time insights, and, as the business unit that owns the greatest volume of customer in...

Big Ticket Volumes, Small Fixes

Support leaders often express the difficulty of making business cases to other parts of the organization. Connecting Support metrics with tangible ROI fo...

3 Leadership Lessons from Bill Wise

Frame.FM chatted with Bill Wise about what he’s learned running Mediaocean, the $400-million-in-revenue adtech company he calls a 56 year old startup, th...

The Metric for Intelligence-Driven Support

Support is the most complicated customer-facing arm of any organization simply due to the volume of interaction and range of its implications. First-part...

The Billion Dollar Intelligence Layer

Once upon a time, around 2005, in a land called… let’s say Denver, a mysterious collector arrived knocking at office doors asking for data and promising ...

Patrick Martin on Support Transformations

Frame.FM recently sat down with Patrick Martin, GM, Service Solutions, at COVEO about how technology has transformed the Support function. Below, three t...

Mesh, Fabric, Orchestration, Oh My!

Lots of organizations struggle to manage their data in a way that enables efficient processing and activation of insights from different sources and appl...

3 Leadership Lessons from Bill Wise

Frame.FM recently chatted with Bill Wise about what he’s learned running Mediaocean, the $400 million in revenue adtech company he calls a 56 year old st...

How AI Predicts CSAT

Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders...

Frame AI + Twilio Flex

Frame and Twilio Partnership

Last month, Twilio and Frame AI announced a new partnership to leverage AI to enhance customer engagement within Twilio Flex, the cloud-based digital eng...

Interview with Jennifer Bok, AVP Nationwide

Setting an Industry Standard for Contact Center Culture There’s an interesting contradiction in the desirability of working for big companies. Size comes...

Case Studies

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CASE STUDIES

Frame AI Reveals the Cost Drivers Inside a Support Team to Identify, Prioritize...

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CASE STUDIES

Frame AI Helps Fastly Act Quickly With a Complete Picture of Their Customer...

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CASE STUDIES

Leading MarTech Provider Achieved a 63% Reduction in Recurring Tickets...

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resources

CASE STUDIES

Leading CRM Software Company Realized a 25% Reduction in Ticket...

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resources

CASE STUDIES

Global database platform with >10k customers saves several business days...

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