Enterprises have heavily invested in data infrastructure in recent years, focusing primarily on structured data. However, unstructured data—like written and verbal customer interactions—remains largely untapped and holds immense value. Stream-Trigger Augmented Generation (STAG) systems are changing the game. Unlike traditional AI, STAG proactively scans and analyzes unstructured data in real-time, transforming it into actionable insights and allowing for unprecedented personalization, product development, and customer support enhancements.
What Else Can AI Do For CX?
CX leaders are figuring out how to leverage AI to transform core parts of their operations. Frame AI CEO George Davis recently joined a panel at Arthur AI Fest to weigh in on where to find impact beyond chatbot-style automation. Thinking about build vs.buy? What it means to “tailor AI” to specific business needs? Check out a summary of George’s insights below and stay tuned for Part 2.