FRAME AI SOLUTIONS > Compliance Solutions

never miss a risk

ai that raises the
bar on compliance

STAG-based AI trained with regulatory data enhances your compliance systems with automated risk detection for every customer engagement

Stay ahead of complaints

proactive ai for peace of mind

Continuous complaint detection, everywhere

Automatically capture and categorize customer complaints across every channel, ensuring that no complaint go unnoticed.

Predictive triggers for
real-time action

Act early on warning signs with automated alerts and reporting aligned with regulatory standards to mitigate risk.

amplify your existing tools and processes

92%

Reduction in missed complaints.

22%

Decrease in complaint resolution time

integrate with your existing data structure.

INGEST

Ingest and integrate  unstructured data from diverse sources seamlessly, ensuring thorough and complete compliance coverage

Detect

Leverage CFPB-trained models to identify potential compliance risks and anomalies early, ensuring timely intervention and mitigation.

Prioritize

Prioritize compliance issues automatically based on potential consumer harm and impact, ensuring focused and effective resolution efforts.

ACCELERATE

Accelerate your compliance processes with streamlined workflows and automation, ensuring swift and efficient response to risk.
INGEST
Ingest and integrate  unstructured data from diverse sources seamlessly, ensuring thorough and complete compliance coverage
Detect
Leverage CFPB-trained models to identify potential compliance risks and anomalies early, ensuring timely intervention and mitigation.
Prioritize
Prioritize compliance issues automatically based on potential consumer harm and impact, ensuring focused and effective resolution efforts.
Accelerate
Accelerate your compliance processes with streamlined workflows and automation, ensuring swift and efficient response to risk.

faster, more reliable
complaint detection

Automatically detect and categorize potential compliance risks in customer communications, significantly reducing manual effort and enhancing accuracy.

CONTINUOUS DETECTION

Continuously detect complaints to dynamically adjust compliance responses, ensure swift resolution, and minimize risks.

RISKS AND INTERVENTIONS

Implement timely interventions to address compliance issues and ensure swift resolution of customer complaints.

BUILD A FLEXIBLE AI STRATEGY

Make existing investments more adaptive to evolving regulatory standards in real-time, ensuring continuous compliance and reducing risk.

industry
leaders
giving their
data a voice

Frame AI helps the world’s biggest companies stay ahead of risk.

“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”

Matt Davey
MD Technology, Gitlab

“Frame AI has enabled us to address customer needs more swiftly and efficiently, resulting in quicker response times and increased satisfaction rates. Monitoring our customer communication in real-time has allowed us to deliver outstanding customer experiences more consistently and effectively, while also recognizing when our team is delivering exemplary customer service.”

Matt Davey
MD Technology, Gitlab

“Frame AI has been instrumental in helping us prioritize resources and optimize operational expenses. We’ve been able to improve customer experiences and improve efficiency at the same time— exactly what we were hoping to achieve.”

Matt Davey
MD Technology, Gitlab

“Frame AI’s STAG architecture seamlessly integrates into our workflows, allowing us to analyze and prioritize issues in real-time, which means we can resolve problems faster and keep our users happy.”

Matt Davey
MD Technology, Gitlab

“As an AWS customer, we’re happy to see we can use our credits to leverage Frame AI’s predictive automation capabilities to anticipate our customers' needs before they even ask. This proactive approach has not only improved our responsiveness but has also enabled us to build stronger, more trusting relationships with our clients.”

Matt Davey
MD Technology, Gitlab

PROACTIVE TOOLS FOR
accelerated resolution

Frame AI proactively reduces compliance risk, enhances regulatory adherence, and streamlines processes by automatically detecting and categorizing complaints according to CFPB standards, reducing manual effort and enhancing operational efficiency.

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Works how you work

Monitor omnichannel interactions to ensure compliance with industry regulations and enhance reporting accuracy

Track support tickets and conversations for compliance risks, helping teams maintain regulatory standards

Leverage CRM data to automate compliance reporting and maintain customer data integrity across the organization

Analyze customer feedback for compliance insights, ensuring adherence to industry regulations through structured reporting

Monitor voice and messaging communications for compliance issues, ensuring secure and compliant customer interactions

Integrate compliance monitoring into voice and messaging systems to reduce risk and streamline audit reporting

Utilize voice and interaction data to identify compliance risks and ensure regulatory adherence with advanced analytics

Monitor and analyze communications to maintain compliance standards and ensure adherence to regulatory guidelines

Leverage communication data to assess compliance risks and enhance reporting capabilities for regulatory adherence

Frequently asked
questions

How does Frame AI support compliance and integrate with my compliance management system?

Frame AI integrates seamlessly with your compliance management system (CMS) to enhance your compliance capabilities and manage a variety of regulations, including Know Your Customer (KYC), Anti-Money Laundering (AML), the Bank Secrecy Act (BSA), Dodd-Frank, and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP). By leveraging advanced natural language processing (NLP) and machine learning, Frame AI detects customer complaints and makes complaint trends visible, allowing you to address them proactively. This independent monitoring capability ensures better script adherence and complaint management, helping you avoid potential compliance issues and maintain regulatory compliance effectively.

How does Frame AI ensure the safety and security of my customer data?

Frame AI’s BYOC (Bring Your Own Cloud) architecture works by seamlessly integrating with our customers’ preferred cloud service providers, ensuring that all data processing and storage remain within the customer’s own secure cloud environment. This approach maintains data security and compliance by keeping sensitive information within the customer’s control, protected by end-to-end encryption and secure access controls. Additionally, Frame AI adheres to SOC 2 and HIPAA standards, ensuring the highest levels of data protection and regulatory compliance. The flexible deployment options allow businesses to configure and customize the integration based on their specific needs, leveraging their existing cloud infrastructure while benefiting from Frame AI’s advanced data analysis and compliance capabilities.

How does Frame AI assist in regulatory reporting?

Frame AI assists in regulatory reporting by automatically generating detailed reports that align with CFPB standards based on the analysis of customer interactions and data analysis. The platform compiles and structures the necessary information to meet various regulatory requirements, ensuring accuracy and compliance with agency guidelines. This automation reduces the administrative burden and ensures that all relevant compliance data is captured and documented, providing a streamlined and efficient process for regulatory compliance.

How does Frame AI support compliance training?

Frame AI supports internal compliance training by providing insights into common compliance issues and areas where employees might need additional guidance. By analyzing interactions and identifying recurring compliance-related themes, the platform highlights areas for improvement and informs training programs. This data-driven approach helps businesses tailor their training efforts to address specific compliance challenges and enhance overall awareness and adherence to regulatory standards.

How does Frame AI ensure seamless integration with existing compliance systems?

Frame AI ensures seamless integration with existing compliance systems by offering flexible API connections and compatibility with significant compliance and regulatory tools–allowing businesses to incorporate Frame AI’s advanced data analysis and compliance monitoring capabilities into their current workflows without disrupting existing processes. By enhancing the functionality of existing systems, Frame AI helps businesses maintain robust compliance monitoring and reporting while leveraging their current infrastructure.

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