by Jessica | Oct 31, 2024 | GenAI, Technology
More From Frame AI CEO George Davis In Forbes While the giants pour billions into tech, smaller banks can adopt strategic AI solutions to reclaim their strength in personalized service—enhancing customer experience and efficiency without breaking the bank. Read more...
by Jessica | Oct 24, 2024 | CX, GenAI, Marketing, Technology
Why a customer-centric market requires tighter alignment In an era where customers have more choices than ever before and can easily switch brands, businesses must work harder to engage customers in meaningful ways. Failing to deliver a cohesive experience risks not...
by FRAME AI | Oct 17, 2024 | CX, GenAI, Technology
What ML and NLP use cases are game-changers for customer engagement? Leveraging ML and NLP to run customer intelligence through all your CX systems shifts teams from the mode of blind reactivity, where everyone is working on the basis of the last thing that happened,...
by FRAME AI | Sep 11, 2024 | GenAI
Middle managers are the backbone of enterprises. They translate strategy into actionable plans, keep the wheels of day-to-day operations turning, and act as vital connectors across different tiers and teams. Because they operate at this crucial intersection, middle...
by FRAME AI | Sep 11, 2024 | GenAI
For years, personalization has been the north star of marketing, promising relevance at scale. But its success has always been tied to the limitations and capabilities of the data available. As new types of customer data have become accessible, personalization has...
by FRAME AI | Sep 10, 2024 | GenAI
Quality Assurance (QA) in customer service is essential for maintaining high standards of support. Typically, QA involves manual evaluation of customer interactions based on a set of rubrics that measure various aspects of performance, including accuracy, empathy,...