Unify and act on your customer conversations.

Instantly search, clean up, and report on the what customers are actually saying in chats and emails.

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Connect Your Data.

Review Unified Transcripts

If you could answer any question about your chats and emails instantly, what would you ask? With a powerful search interface, research projects become a single query.

Explore easily – Find conversations based on keywords, participants, organizations, tags, dates, and more.
Get comprehensive results – Frame automatically unifies identities and orgs across conversation platforms.

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Create Instant Reports

Save searches as shareable reports that update automatically based on company-wide conversations, helping your entire organization make fast, customer-focused decisions.

Live Customer Voice Report – React immediately to customer feedback as it occurs organically with your team.
Monitor important accounts – It's easy to keep tabs on new accounts, upcoming renewals, and VIPs.
Prioritize your time – Track time allocation across customers, companies, internal teams, originating countries, and more.
Staff for success – Use growth trends, timezone analysis, and more to right-size customer-facing roles.

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Fix Your Tags

With tag management and auto-tagging, you'll deliver more accurate reports and initiate downstream workflows more consistently.

Clean up safely - Rename, merge, hide, and group tags from all data sources in a fresh environment. We'll even help you do it!
Apply consistently – Using existing tags from your data sources, Frame detects conversations you might have missed and helps you tag them.
Watch us get smarter – As you approve suggestions, Frame uses your feedback to improve its model performance.

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