Understand and act on customer conversations, everywhere they happen.

Rapidly search, reorganize, report on, and export what customers are actually saying in chats and emails.

Connect Your Data.


Review Unified Transcripts

If you could answer any question about your chats and emails instantly, what would you ask? With a powerful search interface, research projects become a single query.

  • Explore easily – Find conversations based on keywords, participants, organizations, tags, dates, and more.
  • Get comprehensive results – Frame automatically unifies identities and orgs across conversation platforms.
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Create Instant Reports

Save searches as shareable reports that update automatically based on company-wide conversations, helping your entire organization make fast, customer-focused decisions.

  • Live Customer Voice Report – React immediately to customer feedback as it occurs organically with your team.
  • Monitor important accounts – It's easy to keep tabs on new accounts, upcoming renewals, and VIPs.
  • Prioritize your time – Track time allocation across customers, companies, internal teams, originating countries, and more.
  • Staff for success – Use growth trends, timezone analysis, and more to right-size customer-facing roles.
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Fix Your Tags

With tag management and auto-tagging, you'll deliver more accurate reports and initiate downstream workflows more consistently.

  • Clean up safely - Rename, merge, hide, and group tags from all data sources in a fresh environment. We'll even help you do it!
  • Apply consistently – Using existing tags from your data sources, Frame detects conversations you might have missed and helps you tag them.
  • Watch us get smarter – As you approve suggestions, Frame uses your feedback to improve its model performance.
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Trusted by teams like yours.

Simon Data
Cockroach Labs

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Start exploring your customer conversations.

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