Understand and act on customer conversations — everywhere they happen.

Integrated cleanup, analysis, reporting, and alerting based on what customers are actually saying in chats and emails.

Trusted by teams like yours.

Simon Data
Cockroach Labs

Clean Up and Export

With tag management and tag recommendations, rapidly re-organize and export cleaned up data.

  • Clean up safely - Rename, merge, hide, and group tags from all data sources in a fresh environment.
  • Apply consistently – Using existing tags from your data sources, Frame detects conversations you might have missed and helps you tag them.
  • Experiment retroactively – Create new tags, then bulk-edit historical tickets to quickly create a new source of truth.
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Understand Feedback and Performance

Discover the specific pain points your customers discuss most. Slice and dice your data as instant, shareable reports. Review automatically detected emerging topics.

  • Live Customer Voice Report – React immediately to customer feedback as it occurs organically with your team.
  • Monitor important accounts – It's easy to keep tabs on new accounts, upcoming renewals, and VIPs.
  • Prioritize your time – Track time allocation across customers, companies, internal teams, originating countries, and more.
  • Staff for success – Use growth trends, timezone analysis, and more to right-size customer-facing roles.
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Detect and Prioritize Important Moments

Automatically surface critical high-emotion interactions. Catch every incident, improve follow-up, and simply save your team time.

  • Drill down easily – Narrow your attention with searched-based incident views of specific companies, tags, and more.
  • Get comprehensive results – Frame automatically unifies identities and orgs across conversation platforms.
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Understand Your Own Data.

Help Scout

I sleep easier knowing Frame is paying attention to our VIP customers and helping my team prioritize their needs.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Start exploring your customer conversations.

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