Urgent CX priorities pulled from your actual conversations.

Reduce costs and churn by making your Voice-of-Customer continually actionable.

Trusted by teams like yours.

Fastly
Simon Data
Rackspace
Replicated
Cockroach Labs
Eaze
Snyk
x.ai
Engagio
Backtrace

We've invested heavily in instrumenting operations, but Frame makes it much easier to find the “why” that is driving certain behaviors and metrics.

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

An Early Warning System

Act while it still matters.

  • Use data to eliminate indecision on which cases, customers, and themes need attention.
  • Identify themes before they become problems.
  • Stop chasing lagging indicators.
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Your VoC Data Team

Upgrade from anecdotes to evidence.

  • Process feedback from all of your customers, not just the ones who answered your survey.
  • Executive and cross-functional reporting, so you can support priorities with data.
  • Always-on vs. quarterly VoC, across any combination of channels.
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Find the "Why."

What's driving key outcomes?

  • Automatic theme detection and impact assessment.
  • Translate qualitative comments into quantitative proof points.
  • Identify repeatable wins and opportunities for improvement.
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Understand Your Own Data.

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Zendesk
Slack
Intercom
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