Not all support tickets are created equal.
Frame AI empowers you to make critical decisions based on hard data.
Trusted by Leading CX Teams.
Score Every Issue by its True Cost
Say goodbye to ambiguous average cost per ticket calculations.
The Frame AI NLP combines more than 27 configurable factors with your custom signals to demonstrate each ticket's dollar impact on your overall cost of service.
Gain clarity beyond ticket counts.
Discover which tickets eat up more time or require more expensive contributors to resolve. Plus, consider offline processes like log reviews and scheduled calls. If you can measure it, you can improve it.
Reveal Service Cost by Product Area
Build a better feedback loop with product
Support tickets belong to the Support team, but dollars belong to the entire company. Advocate for customers and help optimize the product experience by providing real dollar cost of service for every product area.
Empower data-driven headcount decisions
Knowing how much each product area costs allows leadership to make informed decisions around product priorities. Where Product prioritizes a fix, Support can justify the staffing budget required to service the product issue.
Go Deeper than Generic "Sentiment"
Product Friction ≠ Support Frustration
Picking up generic sentiment or CSAT ratings doesn't tell you the real story. Frame AI guides support teams toward understanding customers and solving their problems.
Make informed staffing decisions
Knowledge is power. Discover which support issues cost the most so you can identify the exact roles and tools needed to improve your operations and foster growth.
Focus on helping your customers — not on guessing support costs.
Calculate and Share the ROI of Customer Support Decisions
Make Support Decisions based on hard cost data — and share the cost impact of those decisions with leadership.
When you make a change to improve efficiency, Frame AI cost reporting tells you exactly how much that decision saved the company with period over period analysis.
Easily spot mismatches between company priorities and resources.
Spending tons of time on your smallest customers? Not enough staff in a newly opened timezone? Identify imbalance earlys and get ahead of potential fallout.