The essential add-on for working with customers.

Interacting with your customers on Slack is awesome. Managing that process is a mess. We're here to help.

Add to Slack

Superpowers for your not-so-casual chats.

Upgrade Slack conversations with team alerts, two-way sync with internal tools, and analytics to make it ideal for customer success.

Get Focused

Frame monitors important channels so you don't have to.

  • Assign on-call and account owner alerting rules.
  • Get reminded when unresolved conversations linger.
  • Use away messages to set customer expectations.

Get Organized

Frame integrates chat with your existing tools and processes.

  • Retrieve profile and CRM data about conversation participants.
  • Create follow-up tasks in external tools with one click.
  • Tag and push transcripts to other communications tools.

Get Informed

Frame helps you make decisions based on data.

  • Stay on top of conversations with operational dashboards.
  • Measure KPIs: wait times, duration, time per customer, etc.
  • Make hiring, billing, and scheduling decisions with "active time" reports.


Start Framing Conversations

Add to Slack