Feedback Intelligence for Winning CX

Sentiment, effort, and actionable themes on every interaction.

Trusted by Leading CX Teams.

Nvidia
Fastly
Oscar
Cockroach Labs
Snyk
Simon Data
Replicated
Scale AI
Practice Ignition
Kruze

Literally the first time I looked at our data with Frame I saw co-occurences with our tags that I had never seen before.

Maintaining best-in-class customer success has been a huge enabler to our growth, and Frame has been critical in helping with that.

Frame AI makes it much easier to find the "why" driving important behaviors and metrics

An Early Warning System

Act while it still matters.


  • Use data to eliminate indecision on which cases, customers, and themes need attention.
  • Identify themes before they become problems.
  • Stop chasing lagging indicators.

Your VoC Data Team

Upgrade from anecdotes to evidence.


  • Process feedback from all of your customers, not just the ones who answered your survey.
  • Executive and cross-functional reporting, so you can support priorities with data.
  • Always-on vs. quarterly VoC, across any combination of channels.

Find the "Why."

What's driving key outcomes?


  • Automatic theme detection and impact assessment.
  • Translate qualitative comments into quantitative proof points.
  • Identify repeatable wins and opportunities for improvement.

Unify Your Customer Voice.

Salesforce
Zendesk
Slack
Intercom
Help Scout
Custom

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