Reveal the cost and business impact of every support case.

Support tickets aren't created equal — some are MUCH harder than others.  So why do so many companies make decisions based on ticket counts?

Trusted by Leading CX Teams.

Score Every Issue by True Cost

  • Do better than average cost per ticket
    Frame AI's NLP combines more than 27 different configurable factors with your custom signals to demonstrate each ticket's dollar impact on your overall cost of service.
  • Ticket counts lie.
    Some tickets eat up more of your team's time or require more expensive contributors to resolve. Worse, offline processes like log reviews and scheduled calls go uncounted. You can't improve what you don't measure.

Reveal Service Cost by Product Area

  • Build a better feedback loop with product
    Support Tickets belong to the Support Team, but dollars belong to the entire company. Advocate for customers and help optimize the product experience by providing real dollar cost of service for every product area.
  • Empower data-driven headcount decisions
    When you know how much each product area costs to serve, leadership can make informed decisions around product priorities. If product won't prioritize a fix, support can justify the staffing budget required to service the product issue with support hours.

Go Beyond Generic "Sentiment"

  • Product Friction ≠ Support Frustration
    Picking up generic sentiment or CSAT ratings doesn't tell you the real story. Frame's unique approach to labeling and scoring to help you solve the right problems.
  • Drive data-driven staffing decisions
    Identify the kinds of roles and tools to invest in based on where today's costs are going.

Keep the focus on your team's impact on keeping customers — not guessing how much it costs.

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Show the ROI of Customer Support Decisions

  • Make Support Decisions based on hard cost data — and then share the cost impact of those decisions with leadership
    When you make a change to improve efficiency, Frame AI's cost reporting tells you exactly how much that decision saved the company with period over period analysis.
  • Easily spot mismatches between company priorities and resources
    Spending tons of time on your smallest customers? Not enough staff in a newly opened timezone? Identify imbalances and get ahead of potential fallout.

Reduce cost of service

Your team supports how many customers? Find the cost-saving levers that make sense for your business without cutting corners.

Prioritize effectively

Have a laundry list of asks for Product? Considering a new tier structure? Prioritize projects based on bottom-line impact.

Make business cases easy

Need automation tooling? More heads? Speak Finance’s language and easily translate your asks for more resources into ROI on service cost.

Want a cheat sheet for all of Finance's questions? 

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