FRAME AI SOLUTIONS > Healthcare Solutions

HEALTHCARE

streaming ai for
value-based care

Frame AI unifies your data, delivering the crucial insights needed to enhance patient outcomes while optimizing your bottom line. Master the delicate balance and make smarter, faster decisions with confidence.

Unlock Precision and Compliance in Healthcare

boost efficiency, ensure compliance
& enhance patient care

improve customer
experience

Customer experience sets you apart. Frame AI helps enterprises deliver exceptional service by continuously analyzing interactions, understanding sentiment, and predicting needs. This leads to higher satisfaction, increased loyalty, and a strong competitive edge.

drive operational
efficiencies

Manual processes create inefficiencies and drive costs up. Frame AI automates customer communication analysis, streamlining workflows and reducing the need for manual processes. By integrating with existing CRM systems, Frame AI enables faster, more accurate responses, cutting operational costs.

reduce compliance risks and costs

Identify and mitigate potential risks before they escalate. Healthcare providers must navigate a landscape filled with regulatory and operational risks. Frame AI’s STAG platform’s predictive analytics identifies potential issues and allows for preemptive action to avoid costly mistakes.

Achieve Unmatched
Precision and
Compliance

HIPAA-Compliant Data Processing

Frame AI ensures all data handling and communication comply with the Health Insurance Portability and Accountability Act (HIPAA)–safeguarding patient information and maintaining compliance with strict healthcare regulations.

Real-Time Patient Interaction Monitoring

Frame AI monitors patient interactions across multiple channels, such as call centers, emails, and chat services. In real-time, ensuring all communications adhere to best practices and regulatory standards, reducing the risk of non-compliant or inappropriate exchanges.

Automated Documentation

Frame AI can generate and archive detailed records of patient interactions, treatment plans, and insurance communications–supporting compliance with medical documentation standards and making audits or reviews more efficient and reliable.

Adaptive Risk and Fraud Detection

Frame AI identifies patterns that may indicate fraudulent claims, data breaches, or other risks–helping healthcare providers and insurers detect and mitigate potential issues before they become significant problems, ensuring compliance with legal and ethical standards.

Patient-Centric Contextual Analysis


Frame AI’s contextual analysis capabilities can detect the nuances of patient communications–differentiating between a casual mention of symptoms in a general conversation and a critical health update and helping to ensure that healthcare providers respond accurately and compliantly.

Customizable Compliance alerts


Healthcare institutions can set specific compliance triggers based on their operational and regulatory requirements–once triggered initiating workflows such as alerting compliance officers or flagging communications for review.

LESS GUESSING.
MORE MARKETING IMPACT.

Predictive
Patient Insights

Analyze patient communication patterns to predict needs and preferences, allowing healthcare providers to tailor outreach and marketing campaigns– addressing individual patient concerns and behaviors.

Profile
Enrichment

Enrich patient profiles by capturing key traits and events from interactions, enabling personalized messaging that resonates with patients based on their communication history.

Hyper-Personalized
Patient Engagement

Leverage AI to deliver personalized healthcare content and recommendations based on individual patient communication behaviors, preferences, and responses, enhancing engagement and loyalty.

Targeted
Patient Outreach

Identify opportunities for targeted outreach by analyzing communication data to send relevant content, reminders, and services that align with patient needs and preferences.

Optimized Campaign
Performance

Use real-time communication data to optimize marketing campaigns, ensuring resources are allocated effectively and that outreach strategies are refined for maximum patient engagement.

Predictive
Patient Insights

Analyze patient communication patterns to predict needs and preferences, allowing healthcare providers to tailor outreach and marketing campaigns– addressing individual patient concerns and behaviors.

Profile
Enrichment

Enrich patient profiles by capturing key traits and events from interactions, enabling personalized messaging that resonates with patients based on their communication history

Hyper-Personalized
Patient Engagement

Leverage AI to deliver personalized healthcare content and recommendations based on individual patient communication behaviors, preferences, and responses, enhancing engagement and loyalty.

Targeted
Patient Outreach

Identify opportunities for targeted outreach by analyzing communication data to send relevant content, reminders, and services that align with patient needs and preferences.

Optimized Campaign
Performance

Use real-time communication data to optimize marketing campaigns, ensuring resources are allocated effectively and that outreach strategies are refined for maximum patient engagement.

Stay ahead of complaints

proactive AI for peace of mind

Continuously monitor customer interactions to capture and categorize complaints. Frame AI’s STAG-architected platform is designed to enhance the capabilities of financial institutions, particularly in achieving precision and compliance.

Centralized Complaint Capture

Frame AI automates the capture and identification of customer complaints across channels including emails, calls, and chats to streamline complaint management.

Automated Categorization and Prioritization

Frame Ai analyzes, categorizes, and builds reports for complaints based on CFPB standards to drive reliable and efficient management.

PROACTIVE TOOLS FOR
accelerated improvement

Harness the power of Frame AI’s STAG platform to unify your teams: Marketing launches smarter campaigns, CX elevates customer service, and Product drives confident innovation. All backed by real-time synthesizing and optimization of unstructured data and unwavering compliance, your organization becomes more agile and customer-centric, ready to excel in a dynamic, heavily regulated market.

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Frequently asked
questions

What is Frame AI?

Frame AI is the leading Streaming Generative AI Platform for enterprise companies. Frame AI helps major brands and software companies transform unstructured data and natural language customer interactions into proactive insights, working through existing systems and infrastructure. Frame AI’s platform is the premier implementation of Stream-Trigger Augmented Generation (STAG), a breakthrough architecture designed to apply Generative AI to massive volumes of streaming data. Drawing on experience analyzing billions of customer interactions for leading technology and communications platforms, Frame AI empowers marketing, CX, and product teams with tailored AI strategies.

How does Frame AI transform unstructured data into proactive insights?

Frame AI leverages Stream-Trigger Augmented Generation (STAG) architecture to analyze massive volumes of unstructured data in real-time. By integrating seamlessly with existing systems and infrastructure, our platform processes streaming data to generate actionable insights, helping marketing, CX, and product teams make informed decisions and proactively address customer needs.

What is unstructured data?

Unstructured data refers to information that doesn’t have a pre-defined data model or isn’t organized in a predefined manner. Unlike structured data, which is typically stored in databases and easily searchable by algorithms due to its organized format, unstructured data encompasses a wide range of formats including text documents, emails, social media posts, videos, images, and audio files. This type of data is inherently more complex and varied, making it more challenging to analyze and process using traditional data tools. However, it holds significant value as it often contains rich, detailed insights that can be leveraged for deeper understanding and decision-making. The Frame AI Stream-Trigger Augmented Generation (STAG) architecture uses machine learning and natural language processing to extract meaning and actionable insights from unstructured data, enabling enterprises to tap into the wealth of information contained within.

What is Stream-Trigger Augmented Generation (STAG) and how does it benefit businesses?

Stream-Trigger Augmented Generation (STAG) is Frame AI’s groundbreaking architecture that applies Generative AI to massive volumes of streaming data. STAG proactively detects and triggers actions based on predefined business objectives, enabling real-time analysis and response. Businesses can automatically identify and address customer needs, compliance issues, and other critical areas as they arise. By leveraging STAG, enterprises can transform unstructured data into actionable insights, enrich their existing systems, and enhance workflows with predictive and generative AI, ultimately driving better business outcomes and operational efficiency.

Who can benefit from using Frame AI's platform?

Frame AI’s platform is designed to benefit enterprise teams in marketing, compliance, CX, and product teams. By transforming unstructured data into actionable insights, Frame AI empowers these teams to improve the efficiency of their customer data processes, enhance customer experiences, ensure regulatory compliance, and drive strategic product development. This leads to better decision-making, increased operational efficiency, and a more proactive approach to addressing customer needs and improving overall business outcomes.

How does Frame AI tailor its platform to the needs of every business?

Frame AI tailors its platform to the needs of every business by creating customized NLP models that detect and measure the specific metrics businesses already prioritize. Our platform processes and analyzes previously dormant unstructured datasets, transforming them into actionable insights. This enables enterprises to enrich their existing systems and workflows with predictive and generative AI. 

 

How does Frame AI ensure the safety and security of my customer data?

Frame AI adheres to the highest standards of data governance and regulatory compliance. We align with industry best practices and regulations such as GDPR, CCPA, and HIPAA, ensuring data is managed with the utmost care and fully compliant with legal requirements. All customer data handled by Frame AI is encrypted both in transit and at rest using state-of-the-art encryption protocols. We implement rigorous access control measures, ensuring only authorized personnel can access sensitive information. This minimizes the risk of unauthorized access and data breaches. Additionally, Frame AI maintains SOC 2 certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data. We also support a BYOC (Bring Your Own Cloud) approach, giving customers the flexibility to host their data within their own cloud environment, further enhancing security and control.

industry
leaders
giving their
data a voice

The world’s best product teams use Frame AI to drive product development with AI-powered customer intelligence.

“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”

Matt Davey
MD Technology, Gitlab

“Frame AI has enabled us to address customer needs more swiftly and efficiently, resulting in quicker response times and increased satisfaction rates. Monitoring our customer communication in real-time has allowed us to deliver outstanding customer experiences more consistently and effectively, while also recognizing when our team is delivering exemplary customer service.”

Matt Davey
MD Technology, Gitlab

“Frame AI has been instrumental in helping us prioritize resources and optimize operational expenses. We’ve been able to improve customer experiences and improve efficiency at the same time— exactly what we were hoping to achieve.”

Matt Davey
MD Technology, Gitlab

“Frame AI’s STAG architecture seamlessly integrates into our workflows, allowing us to analyze and prioritize issues in real-time, which means we can resolve problems faster and keep our users happy.”

Matt Davey
MD Technology, Gitlab

“As an AWS customer, we’re happy to see we can use our credits to leverage Frame AI’s predictive automation capabilities to anticipate our customers' needs before they even ask. This proactive approach has not only improved our responsiveness but has also enabled us to build stronger, more trusting relationships with our clients.”

Matt Davey
MD Technology, Gitlab

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