The Streaming AI Blog

Latest Posts

Mesh, Fabric, Orchestration, Oh My!

Lots of organizations struggle to manage their data in a way that enables efficient processing and activation of insights from different sources and appl...

3 Leadership Lessons from Bill Wise

Frame.FM recently chatted with Bill Wise about what he’s learned running Mediaocean, the $400 million in revenue adtech company he calls a 56 year old st...

How AI Predicts CSAT

Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders...

Frame AI + Twilio Flex

Frame and Twilio Partnership

Last month, Twilio and Frame AI announced a new partnership to leverage AI to enhance customer engagement within Twilio Flex, the cloud-based digital eng...

Interview with Jennifer Bok, AVP Nationwide

Setting an Industry Standard for Contact Center Culture There’s an interesting contradiction in the desirability of working for big companies. Size comes...

Want CX Insights
Delivered Straight to
Your Inbox?

Christine Rimer

Welcoming Christine Rimer

A few weeks ago, we had the honor of welcoming Christine Rimer to Team Frame AI as our first independent board member. Getting to know Christine through ...

Maximizing Efficiency: To Deflect, Prevent, or Assist?

Leading Support Teams Through Turbulence

The Problem“No new headcount.  Growth and retention targets unchanged.”  The message many Support leaders are getting from C-suites right now is clear.  ...

How do you know if your support queue is healthy?

Is Your Support Queue Healthy?

Support queue health is complex. There are dozens of popular Support metrics that each have a time and a place. Each one offers unique insight into the q...

3 Ways to Improve Your Triage Process

3 Ways to Improve Your Triage Process

Every day, your agents work really hard to solve customer problems thoughtfully and efficiently. Right now, there’s a good chance that several agents are...

3 Ways AI Helps Reduce Support Ticket Volume

Your Support team is probably busy — well, busy is not quite a strong enough word. Swamped? Overwhelmed? Drowning? You get the idea. There are simply not...

Have you tried turning it on and off again?

3 Types of Avoidable Escalations

While escalations are a fact of life, you’ve probably seen at least a handful of escalated cases that really didn’t need to get there. Many escalations f...