Detect traits and themes from every customer conversation to continuously enrich profiles and trigger hyper-personalized experiences.
• Demographic traits • Psychographic traits • Cross-sell opportunity • Purchase intent + more
• Loyalty risk • Brand risk • Competitor consideration • Product engagement + more
Detect useful traits and themes across every customer interaction for a complete view of how customers relate to your product and brand.
Trigger hyper-personalized experiences to target real-time value perceptions, purchase intent, and brand risks.
Continuously query customer text according to marketing priorities to improve automated workflows with predictive triggers.