3 Questions About Your Customer Support Effort
A checklist to understand what customers experience and how much effort it takes to support them.
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A checklist to understand what customers experience and how much effort it takes to support them.
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A growing collection of templates, tips, and guides for working with customers.
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Customer Success has become one of the first functions at successful SaaS businesses because trial and churn dynamics impact the bottom line so dramatically. Recurring revenue from monthly subscriptions provides more predictable growth — but only if it recurs and expands.
Read MoreHave you ever been sent a promo code as a pre-emptive apology for an order snafu? Received a proactive message about a CRM glitch with...
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing business with...
History is full of infamously bad predictions.
