How To Be a Customer Whisperer Part II: 5 Data-Backed Tips for High-Impact Actions in Support Interactions
The stakes for customer experience are only getting higher. According to Zendesk, 61% of customers would now defect to a competitor after just one bad experience. That’s a 22% jump from the previous year. Make it two negative experiences, and 76% of customers are ready to say goodbye.
For many companies, Support interactions represent a precious few opportunities to develop a human connection with customers - and it’s critical to set the right tone with what you say and do.
We recently shared 5 data-backed tips for what to say in Support interactions. Here, we highlight 5 everyday actions Support agents take that can make a world of difference. We analyzed millions of Support cases to examine their impact on everything from customer satisfaction to case re-open rates. Here are 5 things that customer whisperers *do. *Read More