The Streaming AI Blog

Latest Posts in AI

Introducing Stream-Trigger Augmented Generation

Introducing STAG

The Gen AI You Didn’t Know to Ask ForAI’s RAGged EdgeMost AI features being released today follow a familiar query/response rhythm: You ask a question (...

Maximizing Efficiency: To Deflect, Prevent, or Assist?

Leading Support Teams Through Turbulence

The Problem“No new headcount.  Growth and retention targets unchanged.”  The message many Support leaders are getting from C-suites right now is clear.  ...

3 Ways to Improve Your Triage Process

3 Ways to Improve Your Triage Process

Every day, your agents work really hard to solve customer problems thoughtfully and efficiently. Right now, there’s a good chance that several agents are...

How To Be a Customer Whisperer Part II: 5 Data-...

The stakes for customer experience are only getting higher. According to Zendesk, 61% of customers would now defect to a competitor after just one bad ex...

67% of customers declined to respond to surveys following detractor moments2

Infographic: 5 Benefits of Using AI to Measure ...

Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing busine...

Recap: Getting to Frictionless CX with CCW Digital

Last week, we were excited to contribute to the conversation at CCW Digital’s online conference, Customer Experience Challenges, Trends, and Innovations....

Want CX Insights
Delivered Straight to
Your Inbox?

Recap: CCW's Modernizing Service Experience Wit...

​​​​This week, we were thrilled to participate in CCW’s Modernizing Customer Experiences with AI & Digital event. In case you missed it, below we’ve ...

Summary of top themes by impact

Measuring CX Themes

Themes = What Makes and Breaks CXUnderstanding the themes that drive customer experience enables CX teams to explain changes in customer sentiment and ef...

7 Things You Need To Know About Sentiment Analysis

Sentiment analysis has become quite the buzzword in the CX community, and with good reason. It’s never been more important to understand customer sentime...