The Streaming AI Blog

81% of companies are competing on customer experience. The bad news is that it’s getting harder to differentiate your business, but the good news is that...

Too often, when organizations think about getting started with a traditional CX program, things generally go one of two ways:

You’d be hard pressed to find an executive at any company billing itself as customer-centric who will say that listening to customer feedback isn’t impor...

Traditional CX programs fall short of measurable impact because they often rely on siloed, one-dimensional, and stale data. Poor CX data management resul...

Highlights: Fastly is an edge cloud platform provider focused on empowering developers to build superior online experiences by moving data and applicati...

Used correctly, Voice of Customer is one of the most impactful ways you can improve your company’s customer experience. According to a recent HBR Salesfo...

Data is growing by leaps and bounds, the convergence of extremely large data sets both structured and unstructured define Big Data. The increasing awaren...

The emergence of customer experience (CX) as a primary differentiator has turned up the volume on Voice of Customer (VoC) programs. When 84% of customers...

Frame AI automatically measures customer sentiment, effort, and service cost to help Support and CX leaders power alerts, analytics, and automation that ...

New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelli...