Specific sentiment signals from 100% of your cases — without more surveys.

Automatic, AI-based sentiment monitoring that captures 100% of your cases. Everything you wish your surveys would tell you, without having to ask your customers.

Surface Friction Today and Tomorrow

  • Prioritize high-effort CX issues
    New release shaking things up? Confusing new pricing model? Pinpoint today's biggest customer effort drains and prioritize solutions.
  • What's getting harder? What's getting easier?
    Always keep your finger on the pulse of what's giving your customers headaches. Never work toward dated priorities.

Organic Customer Effort Score

  • A balanced approach to measuring customer effort
    Multiple variables combining natural language, operational factors, and time reconcile what customers find hard with what costs them the most time.
  • Reduce survey fatigue
    Measuring customer effort directly means your customers don't have to fill out surveys as often. And you're trying to make things easier, right?

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