Clear sentiment signals from 100% of your cases — without more surveys.

Automatic, AI-based sentiment monitoring that captures 100% of your cases. Everything you wish your surveys would tell you, without having to ask your customers.

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74%less manual case review time 

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31%improvement in customer satisfaction

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45%less time spent reporting 

Organic Satisfaction Score

  • Turn up the volume on your quiet majority
    Hear from 100% of your customers based on what they’re already telling you, not just the 20% that answer your surveys.
  • Give churn-risk customers some extra TLC
    Do you know which customers in your queue have backsliding sentiment scores? Recent SLA breaches? This is your chance to turn things around.

The Full Story

  • Go straight to the source
    Trace every score to pivotal moments in your interactions. Spend way less time manually pattern-matching by measuring the actual interaction.
  • Stop taking the heat for non-service-related CX flaws
    Clearly separate service factors from product and policy factors that affect CX. Root cause analysis has never been easier.

Spot unhappy customers and act fast.

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Sentiment Reporting that Speaks your Company's Language

  • Less talk, more action
    Bring quantitative data to meetings with your counterparts backed by an endless supply of curated verbatims they’ll ask for.
  • Report and track satisfaction levels by business area
    Rapidly identify areas of improvement, from your triage process to your product roadmap and your billing department.

No more blind spots


No news isn’t always good news. Get a high-resolution picture of customer sentiment at all times, from every customer your team interacts with. And no more guesswork about why your customers feel a certain way.

The context you need without the headaches

Analyzing organic feedback gives you a ringside seat to your daily CX. It’s like opening the floodgates, without the flood and without drowning in manual effort. Natural language AI does the heavy-lifting and makes it easy for you to spot the important stuff.

Explain sentiment metrics with confidence

No more scrambling to explain why your CSAT changed. Tell the story of how your team improved customer experience and quantify the business impact with more confidence than ever before.

Want to see what you wish surveys would tell you?

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