Specific sentiment signals from 100% of your cases — without more surveys.

Automatic, AI-based sentiment monitoring that captures 100% of your cases. Everything you wish your surveys would tell you, without having to ask your customers.

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74%less manual case review time 

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31%improvement in customer satisfaction

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45%less time spent reporting 

Surface Friction Today and Tomorrow

  • Prioritize high-effort CX issues
    New release shaking things up? Confusing new pricing model? Pinpoint today's biggest customer effort drains and prioritize solutions.
  • What's getting harder? What's getting easier?
    Always keep your finger on the pulse of what's giving your customers headaches. Never work toward dated priorities.

Sentiment Reporting that Speaks your Company's Language

  • Less talk, more action
    Bring quantitative data to meetings with your counterparts backed by an endless supply of curated verbatims they'll ask for.
  • Report and track satisfaction levels by business area
    Rapidly identify areas of improvement, from your triage process to your product roadmap and your billing department.

Spot unhappy customers and act fast.