Arm your organization with data-driven insights. 

Support teams know more about the customer experience, warts and all, than the rest of the company. Give your team the authority it deserves with a data-driven voice that drives company priorities.

Pinpoint Rough Edges in Your Offering

  • Spot weak links early and often
    High-stakes release going out? Keep automatic eyes and ears on emerging issues before things go off the rails.
  • Discover unknown friction
    Analyzing organic feedback from cases answers the questions you didn’t know to ask.

Contribute High-Value Feedback Straight From the Front-Lines

  • Surface impactful feature requests
    Product’s next game-changing feature? Your support queue is full of rich material.
  • Prioritize product improvements
    Is Product’s roadmap just as backlogged as your queue? Priorities fall into place easily using a data-driven summary of your organic customer feedback.

Why spend hours hunting for the perfect verbatims when you can automatically pull a tailored list?

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Build for your actual customer experience

Increase Product alignment with what your customers need to succeed and don’t build in the opposite direction. Data-driven product feedback reporting cuts through politics and clarifies priorities.

Save days out of every month

Stop spending precious time toiling away hunting for the perfect verbatims. AI-based case analysis puts everything you’re looking for right at your fingertips, neatly packaged with minimal manual effort.

Reduce dependence on surveys

Stop waiting around for low response rates and out-of-context commentary. Understand the organic feedback you already have and get the answers to all of your questions — including the ones you didn’t know to ask.

Want to finally see your feedback on the roadmap?

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