Arm Product with data-driven insights. 

Your team knows more about your product, warts and all, than the rest of the company. Give your team’s knowledge the authority it deserves with a data-driven voice that drives Product’s priorities.

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87%reduction in time spent reporting to Product 

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36%improvement in time required to influence Product's roadmap

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60%improvement in time required for Product to implement critical changes 

Pinpoint Rough Edges in Your Offering

  • Spot weak links early and often
    High-stakes release going out? Keep automatic eyes and ears on emerging issues before things go off the rails.
  • Discover unknown friction
    Analyzing organic feedback from cases answers the questions you didn’t know to ask.

Contribute High-Value Feedback Straight From the Front-Lines

  • Surface impactful feature requests
    Product’s next game-changing feature? Your support queue is full of rich material.
  • Prioritize product improvements
    Is Product’s roadmap just as backlogged as your queue? Priorities fall into place easily using a data-driven summary of your organic customer feedback.

Why spend hours hunting for the perfect verbatims when you can automatically pull a tailored list?

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Critical Context That Fills In the Blanks

  • Understand nontraditional use cases
    Customers are doing what with your reporting tool? Share what your customers are trying to do so you and Product can better serve them.
  • Distinguish power users from fringe users
    Patchwork of end-users? Contextualize product feedback based on personas so that you can prioritize your most important users.

Build for your actual customer experience

Increase Product alignment with what your customers need to succeed and don’t build in the opposite direction. Data-driven product feedback reporting cuts through politics and clarifies priorities.

Save days out of every month

Stop spending precious time toiling away hunting for the perfect verbatims. AI-based case analysis puts everything you’re looking for right at your fingertips, neatly packaged with minimal manual effort.

Reduce dependence on surveys

Stop waiting around for low response rates and out-of-context commentary. Understand the organic feedback you already have and get the answers to all of your questions — including the ones you didn’t know to ask.

Want to finally see your feedback on the roadmap? 

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