Your Customers 
and Teams Are Better 

Than ‘First-In, First-Out’.

>20% reduction in customer wait times

25% more resolutions per agent per day

16% faster time-to-resolution

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Automatic Routing
AI-Assisted Prioritization.

Bring the right attention to each case when it matters

Route based on business impact, instead of just timestamp or channel

Solve issues before they become risks

Predicted Escalation
Nothing Slips Through the Cracks.

Escalate based on customer language, sentiment, effort, recurring issues, and time-based parameters

Use trends to calibrate the likelihood of escalation and flag cases for early attention

Measure escalation rate by dimensions such as product line, team, theme, contract value, or channel