Predict and Prevent 17% of churn
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Capture sentiment and effort based on every verbatim from every customer
Integrate and weight account-specific themes and combine with other signals like usage data and surveys
Automatically generate complete cross-channel health summaries and top themes for every account and segment
Define and set intervention thresholds for activating CTAs and triggering workflows based on verbatims across individual customers and segments
Push enriched interaction summaries to CRM and Customer Success platforms
Trigger theme and sentiment-based alerts for relationship owners
