We recently discussed why measuring customer effort is important and how it’s different from surveying customer effort. This post introduces a five-step framework to help you think through how to measure customer effort using organic customer feedback and AI.
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Using Google Apps Script to automatically find users and apply the desired tag — for free.
Read MoreHave you ever been sent a promo code as a pre-emptive apology for an order snafu? Received a proactive message about a CRM glitch with...
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing business with...
History is full of infamously bad predictions.
