Agent Effort
Measure the level of effort required by support agents to resolve customer issues, identifying areas for workflow improvements and optimizing agent performance.
Profile Enrichment
Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.
Deal Health
Track deal progression by automatically measuring alignment with sales frameworks like BANT and MEDDIC in order to identify gaps and improve deal outcomes with real-time customer intelligence.
Sales Rep Productivity
Automate the evaluation of sales productivity to ensure consistent performance, identify areas for improvement, and enhance overall sales efficiency.
Custom Topic Detection
Identify and categorize emerging topics automatically in customer conversations to orchestrate insights and triggers in your existing systems.