Intelligent AI Modules

Profile Enrichment

Detect and update key customer traits and events from conversations across channels to enable timely and highly relevant interactions.

Intelligent Automation

Know Your Customers, Engage Smarter

Get to know your customers better by detecting and updating key customer traits and events from conversations across channels to enable timely and highly relevant interactions.

Drive Conversion

Leverage customer traits and events to deliver highly relevant interactions and offers, improving engagement and conversion.

Increase Retention

Maintain a dynamic understanding of customers to proactively address needs, increasing loyalty and reducing churn.

Improve Decision-Making

Gain deeper insights into customer preferences and needs, enabling teams to drive concerted, proactive customer strategies.

FEATURES THAT
FUEL YOUR
BUSINESS

Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.

Trait Identification

Analyze interactions to identify and update static customer attributes like preferences, demographics, and interests, keeping profiles accurate and relevant.

Event Detection

Capture and log dynamic customer events in first-party data, providing timely data for proactive outreach.

Campaign Triggers

Sync customer traits and events with existing automated campaigns, enabling personalized messaging and timely engagement based on real-time customer updates.

Sentiment Analysis

Track and assess shifts in customer sentiment over time, allowing teams to identify emerging issues and respond before they escalate.

Multi-Channel Synthesis

SIMPLE DEPLOYMENT FOR RAPID ADOPTION

Available through the Frame AI platform or as part of the EAPI, the Profile Traits module integrates seamlessly into existing workflows, continuously updating customer profiles with real-time insights to enhance engagement and personalization.

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