Dynamic Cost Attribution
Track and quantify the costs of resolving individual customer issues continuously, empowering teams to prioritize high-impact areas and allocate resources efficiently.
Usability Feedback
Continuously monitor customer conversations wherever they occur to drive development prioritization and continuously optimize user experience.
Account Health
Proactively monitor and manage customer relationships by continuously monitoring customer communication for risks and opportunities, allowing teams to intervene early and drive growth.
Predicted Escalation
Proactively manage operations and control costs by predicting potential escalations before they happen, enabling faster resolutions and preventing resource-intensive issues.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.