by FRAME AI | Oct 24, 2024 | CX, GenAI, Marketing, Technology
Customers no longer follow a linear path from marketing outreach to sales conversion. The fragmentation of the customer journey has created a critical business problem: ensuring a seamless and personalized experience across all touchpoints. To compete on engagement, companies have begun collapsing the traditional boundaries between sales and marketing. AI is accelerating this shift by synthesizing new data from various channels and enabling more precise targeting that aligns sales and marketing efforts around customer needs.
by FRAME AI | Oct 17, 2024 | CX, GenAI, Technology
CX leaders are figuring out how to leverage AI to transform core parts of their operations. Frame AI CEO George Davis recently joined a panel at Arthur AI Fest to weigh in on where to find impact beyond chatbot-style automation. Thinking about build vs.buy? What it means to “tailor AI” to specific business needs? Check out a summary of George’s insights below and stay tuned for Part 2.
by FRAME AI | Sep 20, 2023 | CX, Support
How predicted CSAT and escalation alerts allow Support leaders to shift from firefighting to revenue protection.
by FRAME AI | Sep 18, 2023 | CX, Support
Examples from leading companies that demonstrate the simplicity of decision-making when usable insights are extracted from customer data.
by FRAME AI | Aug 9, 2023 | CX, Support
Lessons about leading with openness and trust from CEO of Mediaocean Bill Wise.
by FRAME AI | Aug 9, 2023 | CX, Support
How Support is a showcase for intelligence-driven operations and why team effort is a crucial metric.
