With invaluable feedback from customers (hat tip to Bret and Ashley at Articulate and Jackie and Beck at Practice Ignition!), we devised some new ways for teams to coordinate their reviews in Frame and to permanently hide irrelevant conversations.
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A checklist to understand what customers experience and how much effort it takes to support them.
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A growing collection of templates, tips, and guides for working with customers.
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Using Google Apps Script to automatically find users and apply the desired tag — for free.
Read MoreHave you ever been sent a promo code as a pre-emptive apology for an order snafu? Received a proactive message about a CRM glitch with...
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing business with...
History is full of infamously bad predictions.
