by agencydev@wendyourway.com | Jan 9, 2024 | GenAI
The Gen AI You Didn’t Know to Ask For AI’s RAGged Edge Most AI features being released today follow a familiar query/response rhythm: You ask a question (or click for help, or fill out a form…). Under the hood, your query gets stirred up with additional info...
by agencydev@wendyourway.com | Sep 20, 2023 | CX, Support
Customer-centricity has reoriented modern organizations around real-time insights, and, as the business unit that owns the greatest volume of customer interaction, Support is ground zero. Two crucial capabilities for modern Support leaders are predicted CSAT and...
by agencydev@wendyourway.com | Sep 18, 2023 | CX, Support
Support leaders often express the difficulty of making business cases to other parts of the organization. Connecting Support metrics with tangible ROI for the rest of the business is a challenge. Traditional Support reporting is just not built for that. It’s either...
by agencydev@wendyourway.com | Aug 9, 2023 | Marketing
Lots of organizations struggle to manage their data in a way that enables efficient processing and activation of insights from different sources and applications to meet their D&A requirements. Why? The rise in data and application silos in the last decade is old...
by agencydev@wendyourway.com | Aug 9, 2023 | CX, Support
Frame.FM recently chatted with Bill Wise about what he’s learned running Mediaocean, the $400 million in revenue adtech company he calls a 56 year old startup, through multiple acquisitions, the COVID-19 pandemic, raising a family, and, now, the AI boom. Leadership...
