FRAME AI SOLUTIONS > Financial Services

Banking and Financial Services

Better Decisions for Profitable Outcomes

Frame AI’s STAG architecture delivers real-time, precise insights, enabling financial services to ensure compliance, make smarter decisions, and boost profitability with proactive, data-driven strategies.

In an industry where the stakes are high

Frame AI provides financial
services with the tools they need

improve customer
experience

Customer experience sets you apart. Frame AI helps enterprises deliver exceptional service by continuously analyzing interactions, understanding sentiment, and predicting needs. This leads to higher satisfaction, increased loyalty, and a strong competitive edge.

drive operational
efficiencies

Manual processes create inefficiencies and drive costs up. Frame AI automates customer communication analysis, streamlining workflows and reducing the need for manual processes. By integrating with existing CRM systems, Frame AI enables faster, more accurate responses, cutting operational costs.

reduce compliance risks
and costs

Navigating financial regulations is challenging. Frame AI simplifies compliance by monitoring all communications, detecting risks in real-time, and enabling immediate corrective action. This proactive approach reduces regulatory breaches and minimizes penalties.

Achieve Unmatched
Precision and
Compliance

Real-Time Compliance Monitoring


Continuous communications and transactions real-time monitoring communications –allowing financial institutions to ensure every interaction adheres to regulatory standards, significantly reducing the risk of compliance breaches.

Adaptive Risk Management

STAG adapts to emerging risks by analyzing large volumes of unstructured data, such as emails and chat logs–helping proactively identify potential issues before they escalate and ensuring the institution remains within regulatory bounds.

Automated Documentation

Frame AI automatically generates compliance documentation based on real-time interactions–ensuring every transaction or communication is accurately recorded, making audits less time-consuming.

Advanced Anomaly Detection

Frame AI processes vast streams of data, financial institutions can detect anomalies in transactions or communications that might indicate fraudulent activity or non-compliance. This proactive detection is crucial for maintaining both security and regulatory compliance.

Contextual Analysis

Frame AI’s platform understands the context of interactions, not just the content–differentiating between similar phrases that might have different meanings depending on the situation, ensuring that responses and actions are always contextually appropriate and compliant.

Customizable Compliance Triggers

Define specific compliance triggers based on your unique regulatory requirements–triggering pre-defined workflows (alerting compliance officers or freezing transactions) or ensuring swift and accurate responses to potential compliance issues.

LESS GUESSING.
MORE MARKETING IMPACT.

Predictive
Customer Insights

Utilize advanced analytics to predict customer needs and behaviors, enabling financial institutions to anticipate trends and tailor their offerings to meet evolving demands.

Cross-Selling &
Upselling Opportunities

Enrich customer profiles by continuously updating key traits and events based on real-time analysis of interactions, enabling precise and dynamic personalization.

Profile
Enrichment

Leverage AI to deliver personalized financial recommendations and content based on individual customer behavior, preferences, and financial goals, enhancing engagement and loyalty.

Hyper-Personalized
Customer Engagement

Identify cross-selling and upselling opportunities by analyzing customer data and financial habits, allowing for targeted marketing efforts that drive revenue growth.

Optimized Campaign
Performance

Leverage real-time data to drive marketing campaign performance.

Predictive
Customer Insights

Utilize advanced analytics to predict customer needs and behaviors, enabling financial institutions to anticipate trends and tailor their offerings to meet evolving demands.

Profile
Enrichment

Enrich customer profiles by continuously updating key traits and events based on real-time analysis of interactions, enabling precise and dynamic personalization.

Hyper-Personalized
Customer Engagement

Leverage AI to deliver personalized financial recommendations and content based on individual customer behavior, preferences, and financial goals, enhancing engagement and loyalty.

Cross-Selling and
Upselling Opportunities

Identify cross-selling and upselling opportunities by analyzing customer data and financial habits, allowing for targeted marketing efforts that drive revenue growth.

Optimized Campaign
Performance

Leverage real-time data to drive marketing campaign performance.

Stay ahead of complaints

proactive AI for peace of mind

Continuously monitor customer interactions to capture and categorize complaints. Frame AI’s STAG-architected platform is designed to enhance the capabilities of financial institutions, particularly in achieving precision and compliance.

Centralized Complaint Capture

Frame AI automates the capture and identification of customer complaints across channels including emails, calls, and chats to streamline complaint management.

Automated Categorization and Prioritization

Frame Ai analyzes, categorizes, and builds reports for complaints based on CFPB standards to drive reliable and efficient management.

PROACTIVE TOOLS FOR
accelerated improvement

Harness the power of Frame AI’s STAG platform to unify your teams: Marketing launches smarter campaigns, CX elevates customer service, and Product drives confident innovation. All backed by real-time synthesizing and optimization of unstructured data and unwavering compliance, your organization becomes more agile and customer-centric, ready to excel in a dynamic, heavily regulated market.

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Frequently asked
questions

What is Frame AI?

Frame AI is the leading Streaming Generative AI Platform for enterprise companies. Frame AI helps major brands and software companies transform unstructured data and natural language customer interactions into proactive insights, working through existing systems and infrastructure. Frame AI’s platform is the premier implementation of Stream-Trigger Augmented Generation (STAG), a breakthrough architecture designed to apply Generative AI to massive volumes of streaming data. Drawing on experience analyzing billions of customer interactions for leading technology and communications platforms, Frame AI empowers marketing, CX, and product teams with tailored AI strategies.

How does Frame AI transform unstructured data into proactive insights?

Frame AI leverages Stream-Trigger Augmented Generation (STAG) architecture to analyze massive volumes of unstructured data in real-time. By integrating seamlessly with existing systems and infrastructure, our platform processes streaming data to generate actionable insights, helping marketing, CX, and product teams make informed decisions and proactively address customer needs.

What is unstructured data?

Unstructured data refers to information that doesn’t have a pre-defined data model or isn’t organized in a predefined manner. Unlike structured data, which is typically stored in databases and easily searchable by algorithms due to its organized format, unstructured data encompasses a wide range of formats including text documents, emails, social media posts, videos, images, and audio files. This type of data is inherently more complex and varied, making it more challenging to analyze and process using traditional data tools. However, it holds significant value as it often contains rich, detailed insights that can be leveraged for deeper understanding and decision-making. The Frame AI Stream-Trigger Augmented Generation (STAG) architecture uses machine learning and natural language processing to extract meaning and actionable insights from unstructured data, enabling enterprises to tap into the wealth of information contained within.

What is Stream-Trigger Augmented Generation (STAG) and how does it benefit businesses?

Stream-Trigger Augmented Generation (STAG) is Frame AI’s groundbreaking architecture that applies Generative AI to massive volumes of streaming data. STAG proactively detects and triggers actions based on predefined business objectives, enabling real-time analysis and response. Businesses can automatically identify and address customer needs, compliance issues, and other critical areas as they arise. By leveraging STAG, enterprises can transform unstructured data into actionable insights, enrich their existing systems, and enhance workflows with predictive and generative AI, ultimately driving better business outcomes and operational efficiency.

Who can benefit from using Frame AI's platform?

Frame AI’s platform is designed to benefit enterprise teams in marketing, compliance, CX, and product teams. By transforming unstructured data into actionable insights, Frame AI empowers these teams to improve the efficiency of their customer data processes, enhance customer experiences, ensure regulatory compliance, and drive strategic product development. This leads to better decision-making, increased operational efficiency, and a more proactive approach to addressing customer needs and improving overall business outcomes.

How does Frame AI tailor its platform to the needs of every business?

Frame AI tailors its platform to the needs of every business by creating customized NLP models that detect and measure the specific metrics businesses already prioritize. Our platform processes and analyzes previously dormant unstructured datasets, transforming them into actionable insights. This enables enterprises to enrich their existing systems and workflows with predictive and generative AI. 

 

How does Frame AI ensure the safety and security of my customer data?

Frame AI adheres to the highest standards of data governance and regulatory compliance. We align with industry best practices and regulations such as GDPR, CCPA, and HIPAA, ensuring data is managed with the utmost care and fully compliant with legal requirements. All customer data handled by Frame AI is encrypted both in transit and at rest using state-of-the-art encryption protocols. We implement rigorous access control measures, ensuring only authorized personnel can access sensitive information. This minimizes the risk of unauthorized access and data breaches. Additionally, Frame AI maintains SOC 2 certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data. We also support a BYOC (Bring Your Own Cloud) approach, giving customers the flexibility to host their data within their own cloud environment, further enhancing security and control.

industry
leaders
giving their
data a voice

The world’s best product teams use Frame AI to drive product development with AI-powered customer intelligence.

“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”

Matt Davey
MD Technology, Gitlab

“Frame AI has enabled us to address customer needs more swiftly and efficiently, resulting in quicker response times and increased satisfaction rates. Monitoring our customer communication in real-time has allowed us to deliver outstanding customer experiences more consistently and effectively, while also recognizing when our team is delivering exemplary customer service.”

Matt Davey
MD Technology, Gitlab

“Frame AI has been instrumental in helping us prioritize resources and optimize operational expenses. We’ve been able to improve customer experiences and improve efficiency at the same time— exactly what we were hoping to achieve.”

Matt Davey
MD Technology, Gitlab

“Frame AI’s STAG architecture seamlessly integrates into our workflows, allowing us to analyze and prioritize issues in real-time, which means we can resolve problems faster and keep our users happy.”

Matt Davey
MD Technology, Gitlab

“As an AWS customer, we’re happy to see we can use our credits to leverage Frame AI’s predictive automation capabilities to anticipate our customers' needs before they even ask. This proactive approach has not only improved our responsiveness but has also enabled us to build stronger, more trusting relationships with our clients.”

Matt Davey
MD Technology, Gitlab

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