FRAME AI SOLUTIONS > Telecom Solutions

telecom

turn interactions into
opportunities

Frame AI’s streaming generative AI platform delivers precise, real-time insights from customer conversation data, enabling telecom providers to drive efficiency and enhance customer experiences in every engagement.

turn every word into an opportunity

analyze every interaction to drive
action where it matters

transform customer
experience

Frame AI automatically detects risks and opportunities in real-time customer communication, enabling proactive solutions to emerging issues. By monitoring every conversation for what matters to your business, Frame AI improves the speed and quality of service while optimizing resources.

drive operational
efficiencies

By continuously monitoring performance trends and hot spots, Frame AI identifies opportunities to optimize processes, reduce costs, and boost productivity. Frame AI prioritizes issues according to cost, helping teams allocate resources according to impact.

enhance agent
productivity

Frame AI helps improve agent productivity by prioritizing actions according to urgency and detecting proactive training and QA solutions. By leveraging real-time data and insights, Frame Ai empowers agents to focus on high-impact tasks, reducing resolution times and enhancing overall service quality.

Achieve Unmatched
Precision and
Compliance

real-time communication Monitoring

Detect key signals in every customer interaction, enabling proactive action that drives customer satisfaction and resource efficiency.

predictive alerts and insights

Drive targeted interventions according to urgency with predictive alerts and insights about emerging customer issues, service trends, and engagement opportunities.

contextual analysis

Deliver insights with verbatims and meta-data to capture the full depth of customer interactions, enabling teams to understand and act on the complete context behind every conversation.

dynamic cost attribution

Measure the cost of resolution times and agent and customer effort across product themes and service issues to identify inefficiencies and optimize resource allocation.

automated quality assurance

Ensure consistent, high-quality customer interactions by detecting deviations from standards in real time to maintain excellence across every touchpoint.

Customizable models and triggers

Tailor AI models and triggers to meet your specific operational needs, allowing for precise automation and improved service delivery.

LESS GUESSING.
MORE MARKETING IMPACT.

Predictive
Customer Insights

Predict customer preferences and service needs to anticipate and deliver more relevant telecom offerings.

Profile
Enrichment

Continuously enrich customer profiles with data from interactions, providing a comprehensive view of customer telecom preferences and engagement.

Hyper-Personalized
Engagement

Deliver personalized content based on customer data to improve engagement and drive loyalty in a competitive market.

Churn Reduction
Strategies

Identify at-risk customers and deploy targeted retention campaigns, ensuring that customers receive timely and relevant offers to reduce churn.

Optimized Campaign
Performance

Leverage real-time communication data to ensure efficient resource allocation and enable continuous refinement of campaign strategies.

Predictive
Insights

Predict customer preferences and service needs to anticipate and deliver more relevant telecom offerings.

Profile
Enrichment

Continuously enrich customer profiles with data from interactions, providing a comprehensive view of customer telecom preferences and engagement.

Hyper-Personalized
Engagement

Deliver personalized content based on customer data to improve engagement and drive loyalty in a competitive market.

Churn Reduction
Strategies

Identify at-risk customers and deploy targeted retention campaigns, ensuring that customers receive timely and relevant offers to reduce churn.

Optimized Campaign
Performance

Leverage real-time communication data to ensure efficient resource allocation and enable continuous refinement of campaign strategies.

Stay ahead of complaints

proactive AI for peace of mind

Continuously monitor customer interactions to capture and categorize complaints. Frame AI’s STAG-architected platform is designed to enhance the capabilities of financial institutions, particularly in achieving precision and compliance.

Centralized Complaint Capture

Frame AI automates the capture and identification of customer complaints across channels including emails, calls, and chats to streamline complaint management.

Automated Categorization and Prioritization

Frame Ai analyzes, categorizes, and builds reports for complaints based on CFPB standards to drive reliable and efficient management.

PROACTIVE TOOLS FOR
accelerated improvement

Harness the power of Frame AI’s STAG platform to unify your teams: Marketing launches smarter campaigns, CX elevates customer service, and Product drives confident innovation. All backed by real-time synthesizing and optimization of unstructured data and unwavering compliance, your organization becomes more agile and customer-centric, ready to excel in a dynamic, heavily regulated market.

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Frequently asked
questions

What is Frame AI?

Frame AI is the leading Streaming Generative AI Platform for enterprise companies. Frame AI helps major brands and software companies transform unstructured data and natural language customer interactions into proactive insights, working through existing systems and infrastructure. Frame AI’s platform is the premier implementation of Stream-Trigger Augmented Generation (STAG), a breakthrough architecture designed to apply Generative AI to massive volumes of streaming data. Drawing on experience analyzing billions of customer interactions for leading technology and communications platforms, Frame AI empowers marketing, CX, and product teams with tailored AI strategies.

How does Frame AI transform unstructured data into proactive insights?

Frame AI leverages Stream-Trigger Augmented Generation (STAG) architecture to analyze massive volumes of unstructured data in real-time. By integrating seamlessly with existing systems and infrastructure, our platform processes streaming data to generate actionable insights, helping marketing, CX, and product teams make informed decisions and proactively address customer needs.

What is unstructured data?

Unstructured data refers to information that doesn’t have a pre-defined data model or isn’t organized in a predefined manner. Unlike structured data, which is typically stored in databases and easily searchable by algorithms due to its organized format, unstructured data encompasses a wide range of formats including text documents, emails, social media posts, videos, images, and audio files. This type of data is inherently more complex and varied, making it more challenging to analyze and process using traditional data tools. However, it holds significant value as it often contains rich, detailed insights that can be leveraged for deeper understanding and decision-making. The Frame AI Stream-Trigger Augmented Generation (STAG) architecture uses machine learning and natural language processing to extract meaning and actionable insights from unstructured data, enabling enterprises to tap into the wealth of information contained within.

What is Stream-Trigger Augmented Generation (STAG) and how does it benefit businesses?

Stream-Trigger Augmented Generation (STAG) is Frame AI’s groundbreaking architecture that applies Generative AI to massive volumes of streaming data. STAG proactively detects and triggers actions based on predefined business objectives, enabling real-time analysis and response. Businesses can automatically identify and address customer needs, compliance issues, and other critical areas as they arise. By leveraging STAG, enterprises can transform unstructured data into actionable insights, enrich their existing systems, and enhance workflows with predictive and generative AI, ultimately driving better business outcomes and operational efficiency.

Who can benefit from using Frame AI's platform?

Frame AI’s platform is designed to benefit enterprise teams in marketing, compliance, CX, and product teams. By transforming unstructured data into actionable insights, Frame AI empowers these teams to improve the efficiency of their customer data processes, enhance customer experiences, ensure regulatory compliance, and drive strategic product development. This leads to better decision-making, increased operational efficiency, and a more proactive approach to addressing customer needs and improving overall business outcomes.

How does Frame AI tailor its platform to the needs of every business?

Frame AI tailors its platform to the needs of every business by creating customized NLP models that detect and measure the specific metrics businesses already prioritize. Our platform processes and analyzes previously dormant unstructured datasets, transforming them into actionable insights. This enables enterprises to enrich their existing systems and workflows with predictive and generative AI. 

 

How does Frame AI ensure the safety and security of my customer data?

Frame AI adheres to the highest standards of data governance and regulatory compliance. We align with industry best practices and regulations such as GDPR, CCPA, and HIPAA, ensuring data is managed with the utmost care and fully compliant with legal requirements. All customer data handled by Frame AI is encrypted both in transit and at rest using state-of-the-art encryption protocols. We implement rigorous access control measures, ensuring only authorized personnel can access sensitive information. This minimizes the risk of unauthorized access and data breaches. Additionally, Frame AI maintains SOC 2 certification, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy of customer data. We also support a BYOC (Bring Your Own Cloud) approach, giving customers the flexibility to host their data within their own cloud environment, further enhancing security and control.

industry
leaders
giving their
data a voice

The world’s best product teams use Frame AI to drive product development with AI-powered customer intelligence.

“Frame AI's STAG architecture and real-time natural language processing has empowered our customers to unlock the full potential of their unstructured data. The automation and insights powered by Frame AI are transforming operations, improving customer experiences, and ultimately achieving superior business outcomes. It's a game-changer for our customers.”

Matt Davey
MD Technology, Gitlab

“Frame AI has enabled us to address customer needs more swiftly and efficiently, resulting in quicker response times and increased satisfaction rates. Monitoring our customer communication in real-time has allowed us to deliver outstanding customer experiences more consistently and effectively, while also recognizing when our team is delivering exemplary customer service.”

Matt Davey
MD Technology, Gitlab

“Frame AI has been instrumental in helping us prioritize resources and optimize operational expenses. We’ve been able to improve customer experiences and improve efficiency at the same time— exactly what we were hoping to achieve.”

Matt Davey
MD Technology, Gitlab

“Frame AI’s STAG architecture seamlessly integrates into our workflows, allowing us to analyze and prioritize issues in real-time, which means we can resolve problems faster and keep our users happy.”

Matt Davey
MD Technology, Gitlab

“As an AWS customer, we’re happy to see we can use our credits to leverage Frame AI’s predictive automation capabilities to anticipate our customers' needs before they even ask. This proactive approach has not only improved our responsiveness but has also enabled us to build stronger, more trusting relationships with our clients.”

Matt Davey
MD Technology, Gitlab

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