ai that listens and predicts
everywhere customers talk
Turn unstructured data like calls, emails, and chat transcripts into proactive intelligence.
insight and action
at the speed of data
Detect traits, track trends, and trigger workflows with streaming AI that continuously
queries customer data for what matters to your business
Unlock Dormant Data TO FIND
ENTERPRISE Insights
Frame AI translates unstructured data – the calls, emails, surveys and documents that comprise 80% of what enterprises capture – into insights that inform operations and strategic decisions across teams. This untapped asset contains critical insights about what consumers want, and what they may do with respect to a brand. Unlocking it fosters alignment, efficiency, growth, and ultimately competitive advantage.
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HARNESS AI TAILORED TO
YOUR BUSINESS
Frame AI isn’t an “one-size-fits-all” tool – it is a central platform where businesses can deploy tuned NLP models, calibrated predictive models and engineered prompts. By doing so, Frame AI allows enterprises to invest once in providing AI with critical context about their business and deploy it across many applications, averting pitfalls and inaccuracies common to “generic” APIs and SaaS solutions.
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Amplify Existing Processes,
Tools, and Teams
Frame AI’s STAG architecture proactively injects Generative AI assistance directly into your existing platforms and practices, making the most of your existing investments. By providing a solution that is integrated with existing security, data governance / compliance, and operational frameworks, Frame AI lowers time-to-value and eliminates the disruption many businesses are feeling in adopting AI technologies.
LEARN MOREindustry
leaders
giving their
data a voice
Act on what
your business
needs in real
Time
Proactive insights contextualize customer risks and opportunities, enabling immediate, informed decision-making to drive efficiency and growth while keeping data secure.
Unify Data Streams
Activate your data where it lives. Using NLP, machine learning, and generative AI, identify Moments that Matter (MtM) in customer interactions.
Enrich with meaning
Leverage AI to gain insights, predict outcomes, enrich profiles, and automate actions. Boost efficiency while minimizing disruption.
Enhance Existing Systems
Integrate AI into your existing systems to avoid rebuilding models, accelerate time to ROI, and maximize efficiency.
monitor and track impact
Monitor and track key moments in real-time, capturing opportunities and risks to optimize actions for better outcomes.
Maintain data control
Ensure data accuracy, security, and compliance at all times with AI that centralizes your data investment.
leverage Frame Ai expertise
Collaborate with AI experts to optimize solutions, improve performance, and achieve your business goals efficiently
PROACTIVE TOOLS
FOR EVERY TEAM
Equip every team with proactive tools that leverage streaming customer data across all systems, not just what’s locked in vendor ecosystems. Frame AI triggers workflows wherever teams are already working, injecting proactive, Generative AI into your existing investments.
Safety & Compliance
- Risk Monitoring
- Automated Documentation
- AQA
- Scheduled Reports
Marketing
- Profile Traits
- Campaign Triggers
- Account Alerts
- Product Feedback
CUSTOMER EXPERIENCE
- Cost Driver Detection
- Predicted CSAT
- AQA
- Escalation Alers
THE LATEST
Why BYOC Excels for Regulated Industries
Bring Your Own Cloud provides the flexibility of cloud-based management with the rigorous control that regulated industries demand.
Forbes: Can Small and Mid-Size Banks Survive AI?
In today’s consumer banking landscape, small- and mid-sized banks, once valued for local relationships, are facing new challenges as customers prioritize digital convenience. With major banks investing billions in AI to enhance personalization and efficiency, smaller institutions are feeling the pressure to keep up. AI presents an opportunity for these banks to restore and amplify their hallmark of personalized service. By outsourcing AI capabilities through cloud banking providers, these banks can improve customer experience, automate routine inquiries, and focus resources on meaningful customer connections. This strategic blend of technology and human touch can help smaller banks regain a competitive edge in a crowded market.
How AI is Accelerating the Hybridization of Sales and Marketing
Customers no longer follow a linear path from marketing outreach to sales conversion. The fragmentation of the customer journey has created a critical business problem: ensuring a seamless and personalized experience across all touchpoints. To compete on engagement, companies have begun collapsing the traditional boundaries between sales and marketing. AI is accelerating this shift by synthesizing new data from various channels and enabling more precise targeting that aligns sales and marketing efforts around customer needs.
What Else Can AI Do For CX?
CX leaders are figuring out how to leverage AI to transform core parts of their operations. Frame AI CEO George Davis recently joined a panel at Arthur AI Fest to weigh in on where to find impact beyond chatbot-style automation. Thinking about build vs.buy? What it means to “tailor AI” to specific business needs? Check out a summary of George’s insights below and stay tuned for Part 2.
Learn how Frame Ai’s enterprise api
empowers platforms across the world
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HOW TO LEVERAGE AI FOR UNSTRUCTURED DATA
Case studies, interviews, and tips and tricks learned from harnessing AI for more strategic
implementation of your data.