Custom Topic Detection
Identify and categorize emerging topics automatically in customer conversations to orchestrate insights and triggers in your existing systems.
Contact Center Dashboard
Centralize key customer interaction metrics in a real-time dashboard, empowering teams with a clear view of performance and operational efficiency across all communication channels.
Next Best Product
Leverage customer data to predict and recommend the most relevant products, driving cross-sell and upsell opportunities that enhance customer satisfaction and revenue growth.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.
Agent AQA (AAQA)
Elevate agent performance while reducing costs with AI-powered quality assurance, combining rubric-based evaluations with generative feedback to streamline coaching and improve efficiency.