Deal Productivity
Measures the efficiency and speed of a deal’s progression through the pipeline to streamline workflows, close deals faster, and optimize resources.
Competitor Intelligence
Detect competitor mentions in customer interactions, allowing teams to assess risk and adapt strategies in real time.
Operations Opportunities (“Ops Opps”)
Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.
Automated KCS
Improve product-led growth and reduce agent effort by continually recommending high-impact knowledge base articles from real sales and support interactions.
Customer Effort
Quantify how much effort customers must exert to get their issues resolved, enabling teams to reduce friction and improve overall customer satisfaction.