GRC Compliance Automation
Automate governance, risk, and compliance (GRC) monitoring by continuously scanning customer interactions across channels for regulatory risks to maximize precision and minimize manual effort.
Next Best Product
Leverage customer data to predict and recommend the most relevant products, driving cross-sell and upsell opportunities that enhance customer satisfaction and revenue growth.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.
Agent AQA (AAQA)
Elevate agent performance while reducing costs with AI-powered quality assurance, combining rubric-based evaluations with generative feedback to streamline coaching and improve efficiency.