Contact Center Dashboard
Centralize key customer interaction metrics in a real-time dashboard, empowering teams with a clear view of performance and operational efficiency across all communication channels.
Dynamic Cost Attribution
Track and quantify the costs of resolving individual customer issues continuously, empowering teams to prioritize high-impact areas and allocate resources efficiently.
Predicted Escalation
Proactively manage operations and control costs by predicting potential escalations before they happen, enabling faster resolutions and preventing resource-intensive issues.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.
Agent AQA (AAQA)
Elevate agent performance while reducing costs with AI-powered quality assurance, combining rubric-based evaluations with generative feedback to streamline coaching and improve efficiency.