Customer Effort
Quantify how much effort customers must exert to get their issues resolved, enabling teams to reduce friction and improve overall customer satisfaction.
Dynamic Cost Attribution
Track and quantify the costs of resolving individual customer issues continuously, empowering teams to prioritize high-impact areas and allocate resources efficiently.
Predicted Escalation
Proactively manage operations and control costs by predicting potential escalations before they happen, enabling faster resolutions and preventing resource-intensive issues.
Predicted CSAT
Boost customer satisfaction and retention with real-time AI predictions, allowing you to take proactive actions based on comprehensive sentiment analysis across 97% of interactions.