How AI Predicts CSAT
How AI generates predicted CSAT scores to reduce escalation costs and churn risks by enabling proactive relationship management.
Frame and Twilio Partnership
Frame AI Founder & CEO George Davis talks with Twilio Product Director Dimitris Sotiriou about customer data orchestration and the future of CX.
Interview with Jennifer Bok, AVP Nationwide
Jennifer Bok, AVP Information Technology, talks to Frame AI about how she leads her contact centers as talent pipelines for the rest of Nationwide.
Leading Support Teams Through Turbulence
AI-based support technologies each have their strengths and weaknesses. When efficiency is the name of the game, how do you prioritize the most impactful investments in 2022?
Is Your Support Queue Healthy?
A sign of a healthy support queue is the ability to prioritize cases effectively. And how do you gauge your team’s ability to prioritize effectively?
3 Ways to Improve Your Triage Process
Escalations are part of life in Support, but they don’t have to throw your team and your KPIs into a tailspin. Here are 3 ways to optimize your triage process.