Welcoming Christine Rimer

Welcoming Christine Rimer

A few weeks ago, we had the honor of welcoming Christine Rimer to Team Frame AI as our first independent board member. Getting to know Christine through this process has been a terrific experience, and I wanted to write a few words to introduce her and share what I’ve...
Measuring Team Effort

Measuring Team Effort

Why Measure Team Effort? Team effort is the collective amount of time that customer-facing teams allocate to supporting your customer experience. CX leaders measure team effort to understand, manage, and scale their overall cost of serving customers. According to...