Leading Support Teams Through Turbulence
AI-based support technologies each have their strengths and weaknesses. When efficiency is the name of the game, how do you prioritize the most impactful investments in 2022?
3 Ways to Improve Your Triage Process
Escalations are part of life in Support, but they don’t have to throw your team and your KPIs into a tailspin. Here are 3 ways to optimize your triage process.
How To Be a Customer Whisperer Part II: 5 Data-Backed Tips for High-Impact Actions in Support Interactions
Here are 5 data-backed tips for everyday Support agent actions that make a big difference on CX, from customer satisfaction to case re-open rates.
Infographic: 5 Benefits of Using AI to Measure Customer Sentiment
The AI-driven promoter score captures signals from every customer interaction so you can tell happy from unhappy customers early, without more surveys.