by agencydev@wendyourway.com | Jan 9, 2024 | GenAI
The Gen AI You Didn’t Know to Ask For AI’s RAGged Edge Most AI features being released today follow a familiar query/response rhythm: You ask a question (or click for help, or fill out a form…). Under the hood, your query gets stirred up with additional info...
by agencydev@wendyourway.com | Jun 1, 2022 | GenAI, Support
The Problem “No new headcount. Growth and retention targets unchanged.” The message many Support leaders are getting from C-suites right now is clear. Management is responding cautiously – correctly – to uncertainty. Their job is to make adjustments now that...
by agencydev@wendyourway.com | May 29, 2022 | GenAI, Support
Every day, your agents work really hard to solve customer problems thoughtfully and efficiently. Right now, there’s a good chance that several agents are feeling the weight of a pending escalation — the “customer X is typing a message…” call-out in the chat window is...
by agencydev@wendyourway.com | Mar 31, 2022 | CX, GenAI
The stakes for customer experience are only getting higher. According to Zendesk, 61% of customers would now defect to a competitor after just one bad experience. That’s a 22% jump from the previous year. Make it two negative experiences, and 76% of customers are...
by agencydev@wendyourway.com | Nov 19, 2021 | CX, GenAI
Happy customers tend to stick around, grow, and publicly advocate for your business. Unhappy customers often churn and can deter others from doing business with you. According to Temkin, after a poor experience, 22% of customers reduced spend and 19% terminated their...
