Interview with Jennifer Bok, AVP Nationwide
Jennifer Bok, AVP Information Technology, talks to Frame AI about how she leads her contact centers as talent pipelines for the rest of Nationwide.
Case Study: How Kruze Consulting Uses Frame AI and Bonusly Together To Improve Customer Experience and Employee Experience
Together, Frame AI and Bonusly help Kruze encourage more winning customer moments and ensure that those winning moments get the recognition they deserve.
The Customer (Support) Experience
68% of people will forgive companies for mistakes after receiving excellent support. Here’s how winning companies invest in Support for winning customer experiences.
How To Be a Customer Whisperer Part II: 5 Data-Backed Tips for High-Impact Actions in Support Interactions
Here are 5 data-backed tips for everyday Support agent actions that make a big difference on CX, from customer satisfaction to case re-open rates.
When These 5 Support “Best Practices” Become Nails in the Coffin
The devil is in the details when following “best practices.” Here are 5 common areas where Support team playbooks miss the mark on improving CX.
Infographic: 5 Reasons to Use AI to Improve CX
McKinsey says only 15% of companies that use survey-based CX metrics are satisfied with the approach. Here are 5 reasons to embrace AI to measure and improve CX.