The Customer (Support) Experience
68% of people will forgive companies for mistakes after receiving excellent support. Here’s how winning companies invest in Support for winning customer experiences.
How To Be a Customer Whisperer Part II: 5 Data-Backed Tips for High-Impact Actions in Support Interactions
Here are 5 data-backed tips for everyday Support agent actions that make a big difference on CX, from customer satisfaction to case re-open rates.
When These 5 Support “Best Practices” Become Nails in the Coffin
The devil is in the details when following “best practices.” Here are 5 common areas where Support team playbooks miss the mark on improving CX.
Infographic: 5 Reasons to Use AI to Improve CX
McKinsey says only 15% of companies that use survey-based CX metrics are satisfied with the approach. Here are 5 reasons to embrace AI to measure and improve CX.
Infographic: 5 Benefits of Using AI to Measure Customer Sentiment
The AI-driven promoter score captures signals from every customer interaction so you can tell happy from unhappy customers early, without more surveys.
5 Benefits of Using AI to Measure Service Cost
Measuring team effort with AI helps you identify what’s hard for your team so you can improve cost of service and deliver win-win experiences for your teams and customers.