Leading Support Teams Through Turbulence
AI-based support technologies each have their strengths and weaknesses. When efficiency is the name of the game, how do you prioritize the most impactful investments in 2022?
Is Your Support Queue Healthy?
A sign of a healthy support queue is the ability to prioritize cases effectively. And how do you gauge your team’s ability to prioritize effectively?
3 Ways to Improve Your Triage Process
Escalations are part of life in Support, but they don’t have to throw your team and your KPIs into a tailspin. Here are 3 ways to optimize your triage process.
3 Ways AI Helps Reduce Support Ticket Volume
Here are the three top ways you should consider incorporating AI to manage ticket volume and reduce your backlog
3 Types of Avoidable Escalations
Many escalated cases can be solved earlier and more effectively. These 3 common types of escalations are avoidable with the right tools and process.