by agencydev@wendyourway.com | May 23, 2022 | Support
Your Support team is probably busy — well, busy is not quite a strong enough word. Swamped? Overwhelmed? Drowning? You get the idea. There are simply not enough hours in the day, or people in your most important roles, to make it all the way through your queue —or at...
by agencydev@wendyourway.com | May 23, 2022 | Support
While escalations are a fact of life, you’ve probably seen at least a handful of escalated cases that really didn’t need to get there. Many escalations feature issues that, in retrospect, could and should have been solved earlier and more effectively. It’s essential...
by agencydev@wendyourway.com | May 17, 2022 | CX
Kruze Consulting is a leading accounting, finance, HR, and tax consulting provider for seed and venture capital-funded startups. In the midst of the COVID-19 pandemic, Kruze found themselves with a challenge that every growing company aspires to face — their customer...
by agencydev@wendyourway.com | Apr 27, 2022 | CX, Support
When Things Go Well… Think of some of your favorite companies. What keeps you coming back? Big shout out to Chewy. I recently changed my shipping address but then saw an email confirmation indicating my auto-ship order for my dog Chief’s food was en route to my old...
by agencydev@wendyourway.com | Mar 31, 2022 | CX, GenAI
The stakes for customer experience are only getting higher. According to Zendesk, 61% of customers would now defect to a competitor after just one bad experience. That’s a 22% jump from the previous year. Make it two negative experiences, and 76% of customers are...