by agencydev@wendyourway.com | Mar 14, 2018 | Technology
How we retrofit a framework into a scalable, self-managed SaaS tool. This is the story of Frame’s engineering journey from building a framework for exploring conversational AI products to a rapid adaptation of our architecture into a scalable, self-installed product...
by agencydev@wendyourway.com | Feb 6, 2018 | Support
Open the floodgates! Inviting customers to your Slack room can be a terrifying experiment. We’re used to keeping customers at arm’s length, safely contained by process. We maintain control through contact forms, ticket numbers, and email chains. So when we consider...
by agencydev@wendyourway.com | Jan 26, 2018 | CX, Support
If you’re like most startup employees, this is how collaborations start. Not in emails or meetings, and not with a long preamble or formal agenda. They start in Slack, with one word: “hey”. More and more companies are realizing they’re not the only ones who work this...
by agencydev@wendyourway.com | Nov 7, 2017 | Technology
Meet Simon Data, the marketing optimization engine that aggregates all customer data to enable triggered messaging, audience management, and campaign coordination across all end marketing channels. Companies like **Vivino, TrueCar,** and ** Away** use Simon Data to...