by agencydev@wendyourway.com | Nov 11, 2021 | CX, Support
CX teams measure team effort to understand and manage their overall cost of serving customers and to cultivate happy and engaged teams that play a starring role in great customer experiences. Team effort can also make a huge difference in popular metrics like employee...
by agencydev@wendyourway.com | Oct 21, 2021 | Press
Why Measure Team Effort? Team effort is the collective amount of time that customer-facing teams allocate to supporting your customer experience. CX leaders measure team effort to understand, manage, and scale their overall cost of serving customers. According to...
by agencydev@wendyourway.com | Sep 23, 2020 | CX
You’d be hard pressed to find an executive at any company billing itself as customer-centric who will say that listening to customer feedback isn’t important. So it’s quite possible that a customer experience program has been on your mind for some time, but it’s also...
by agencydev@wendyourway.com | Sep 21, 2020 | CX
Traditional CX programs fall short of measurable impact because they often rely on siloed, one-dimensional, and stale data. Poor CX data management results in an inaccurate and illegible portrayal of your CX and uncertainty about how to improve. According to...
by agencydev@wendyourway.com | Apr 17, 2020 | Marketing, Press
New York startup Frame AI raised $6.3 million in Series A funding to help companies engage more efficiently with their customers using artificial intelligence and machine learning. The round was co-led by G20 Ventures and Greycroft, and brings the company’s total...
