Intelligent AI Modules
Predicted CSAT
Intelligent Automation
Predict Satisfaction & Boost Retention
AI-Powered Efficiency
Automatically analyze 97% of customer interactions, reducing the reliance on low-response surveys to drive timely, high-impact interventions.
Boost Service Quality
Empower agents and managers with contextualized alerts and insights to trigger proactive actions that improve customer outcomes.
Reduce Costs
Prioritize high-impact interactions and minimize escalations by addressing potential dissatisfaction early.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Comprehensive CSAT Coverage
Automatically analyze 97% of customer interactions, offering broad visibility and insights without relying on traditional survey responses.
Predictive CSAT Scoring
Gauge customer satisfaction before surveys are completed, allowing teams to proactively adjust strategies based on predicted outcomes.
Real-Time CSAT Alerts
Identify and prioritize high-risk interactions with real-time alerts, ensuring support teams focus on resolving critical cases efficiently.
Metadata and Verbatims
Generate alerts combining customer metadata and verbatim interaction data, delivering actionable insights for service improvement.
Intelligent Analytics
Provide dynamic, customizable reports that track CSAT trends, allowing support teams to measure and optimize performance over time.
Integration with CX Tools
Seamlessly integrate with existing customer experience platforms via the Frame AI EAPI for easy implementation.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
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INDUSTRY Intelligent modules: TECHNOLOGY
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