Intelligent AI Modules

Operations Opportunities (“Ops Opps”)

Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.

Intelligent Automation

Boost Efficiency with Smart Recommendations

Improve support efficiency with automated tooling and procedure recommendations generated from high-effort support cases.

Reduce Costs

Decrease resource expenditure on repetitive high-effort cases by automating and refining support processes.

Drive Agent Efficiency

Identify and implement optimal tools and procedures to reduce support case resolution times and improve workflow efficiency.

Improve CSAT

Streamline support interactions by minimizing effort for agents and customers, leading to faster resolutions and higher satisfaction.

FEATURES THAT
FUEL YOUR
BUSINESS

Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.

Efficiency Recommendations

Identify and act on the root causes of high effort resolutions in automated efficiency recommendations to improve productivity and reduce costs.

Procedure Optimization

Analyze support workflows to recommend streamlined procedures, reducing time spent on complex or resource-intensive cases.

Effort Analysis for High-Impact Cases

Track and analyze high-effort cases to reveal patterns that drive inefficiencies, enabling targeted interventions.

Real-Time Alerts for Inefficiencies

Notify teams of support inefficiencies as they arise, providing proactive recommendations for improvement.

Intelligent Analytics

Delivers intelligent analytics to uncover operational inefficiencies, prioritizing opportunities for process improvements and resource optimization.

Power Existing Tools

Integrate with current support platforms to analyze workflows and generate actionable recommendations in real time.

SIMPLE DEPLOYMENT FOR RAPID ADOPTION

Available via the Frame AI platform or as part of the EAPI, Operations Opportunities integrates into support workflows to deliver automated tooling and procedure recommendations, enhancing efficiency and reducing operational costs.

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INDUSTRY Intelligent modules: TECHNOLOGY

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