Intelligent AI Modules
Customer Effort
Intelligent Automation
Reduce Friction to Improve the Customer Journey
Reduce Churn
Identify risks in customer effort to intervene before churn risks increase.
Protect the Customer Experience
Reduce the effort required by customers to resolve issues, leading to higher satisfaction and loyalty.
Optimize Resources
Allocate resources to issues driving high customer effort to streamline operations and reduce costs.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Effort Scores
Combine metrics like call duration and offline follow-up requirements to determine the overall effort required by customers.
Risk Alerts
Alert teams when customer effort scores exceed acceptable thresholds, allowing immediate corrective action.
Issue Resolution Tracking
Monitor how many steps or touchpoints customers need to go through to resolve issues, highlighting friction points.
Multi-Channel Synthesis
Track customer effort across all channels to ensure a seamless experience, regardless of contact method.
Trend Analysis by Issue Type
Break down customer effort by common issue categories to uncover areas for simplification and streamlined support.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
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INDUSTRY Intelligent modules: TECHNOLOGY
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