Intelligent AI Modules
Contact Center Dashboard
Intelligent Automation
Your Team’s Performance: In One View
Accelerate Impact
Track key performance indicators like average handle time, first-call resolution, and predicted CSAT.
Enhance Agent Performance
Proactively target coaching according to comprehensive, quantified intelligence across interactions to boost agent productivity.
Intervene Early
Continuously monitor and adapt to customer needs with clear visibility into service quality, improving response times and reducing resolution times.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Customer Effort
Quantify the effort customers put into resolving issues by combining call duration with offline interaction indicators, revealing where to minimize friction and enhance their journey.
Agent Effort
Identify high-effort interactions for agents, helping streamline workflows and improve efficiency by highlighting bottlenecks that impact productivity and satisfaction.
Predicted CSAT
Leverage real-time AI insights to forecast customer satisfaction, empowering teams to resolve issues proactively and boost loyalty with predictive engagement.
Predicted Escalation
Detect interactions at high risk of escalation before they happen, enabling swift intervention that protects customer relationships and reduces churn.
Dynamic Cost Attribution
Calculate and attribute the cost of each customer interaction to uncover high-impact areas for improvement, optimizing resource allocation and ROI.
First-Call Resolution
Track the success of resolving issues on the first contact to drive customer satisfaction and decrease operational costs by minimizing repeat calls.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
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INDUSTRY Intelligent modules: TECHNOLOGY
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