Intelligent AI Modules
Agent Effort
Intelligent Automation
Optimize Workflows, Lighten Agent Loads
Increase Agent Productivity
Target inefficiencies in agent performance by continuously monitoring where and why service is delayed.
Increase Agent Retention
Identify agents who need additional support or training, balance workloads more effectively, and reduce turnover.
Protect the Customer Experience
Streamline processes and reduce barriers, enabling agents to deliver better, more consistent customer service.
FEATURES THAT
FUEL YOUR
BUSINESS
Harness AI to continuously monitor agent performance, automate documentation, and drive decisioning.
Effort Scoring
Quantify agent effort per interaction based on task complexity, duration, and time spent across channels.
Real-Time Alerts
Notify managers when agent effort scores reach high levels, enabling quick intervention to prevent escalations.
Intelligent Analytics
Identify where agents encounter delays or redundant steps, highlighting areas for process improvement.
Multi-Channel Synthesis
Measure effort across all interaction channels (email, chat, call) to provide a complete view of agent workload.
Trend Analysis
Track changes in agent effort over time to measure the impact of workflow adjustments and identify long-term trends.
Performance Insights by Task Type
Break down effort by task type (e.g., resolution, research) to understand specific areas that require efficiency improvements.
SIMPLE DEPLOYMENT FOR RAPID ADOPTION
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