3 Ways AI Helps Reduce Support Ticket Volume
Here are the three top ways you should consider incorporating AI to manage ticket volume and reduce your backlog
3 Types of Avoidable Escalations
Many escalated cases can be solved earlier and more effectively. These 3 common types of escalations are avoidable with the right tools and process.
The Customer (Support) Experience
68% of people will forgive companies for mistakes after receiving excellent support. Here’s how winning companies invest in Support for winning customer experiences.
5 Benefits of Using AI to Measure Service Cost
Measuring team effort with AI helps you identify what’s hard for your team so you can improve cost of service and deliver win-win experiences for your teams and customers.
How Successful Teams Scale Customer Relationships on Slack
Inviting customers to Slack room can be a terrifying experiment. But the advantages to conversational support are huge.
Team Chat is Taking Over B2B Customer Relationships
If you’re like most startup employees, collaboration starts in Slack, with one word: “hey”.