Customer Relationships in Real Time
How predicted CSAT and escalation alerts allow Support leaders to shift from firefighting to revenue protection.
Big Ticket Volumes, Small Fixes
Examples from leading companies that demonstrate the simplicity of decision-making when usable insights are extracted from customer data.
3 Leadership Lessons from Bill Wise
Lessons about leading with openness and trust from CEO of Mediaocean Bill Wise.
The Metric for Intelligence-Driven Support
How Support is a showcase for intelligence-driven operations and why team effort is a crucial metric.
The Billion Dollar Intelligence Layer
How AI turns “data-driven” into “intelligence-activated” with data orchestration that unlocks the value of stagnant data.
Patrick Martin on Support Transformations
Insights about how technology has transformed the Support function from Coveo’s Patrick Martin.