3 Leadership Lessons from Bill Wise
Lessons about leading with openness and trust from CEO of Mediaocean Bill Wise.
The Metric for Intelligence-Driven Support
How Support is a showcase for intelligence-driven operations and why team effort is a crucial metric.
The Billion Dollar Intelligence Layer
How AI turns “data-driven” into “intelligence-activated” with data orchestration that unlocks the value of stagnant data.
Patrick Martin on Support Transformations
Insights about how technology has transformed the Support function from Coveo’s Patrick Martin.
How AI Predicts CSAT
How AI generates predicted CSAT scores to reduce escalation costs and churn risks by enabling proactive relationship management.
Frame and Twilio Partnership
Frame AI Founder & CEO George Davis talks with Twilio Product Director Dimitris Sotiriou about customer data orchestration and the future of CX.