by agencydev@wendyourway.com | Aug 4, 2023 | CX, Support
Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders than ever. Boundaries between support, CX, product and marketing are shifting and bleeding, raising the stakes and...
by agencydev@wendyourway.com | Aug 3, 2023 | CX, Support
Last month, Twilio and Frame AI announced a new partnership to leverage AI to enhance customer engagement within Twilio Flex, the cloud-based digital engagement solution for personalized interactions across contact centers, sales, and in-app concierges. George Davis,...
by agencydev@wendyourway.com | Jul 26, 2023 | CX, Support
Setting an Industry Standard for Contact Center Culture There’s an interesting contradiction in the desirability of working for big companies. Size comes with name recognition, resources, and a lot of directions to grow in, but the anonymity of being one among...
by agencydev@wendyourway.com | May 17, 2022 | CX
Kruze Consulting is a leading accounting, finance, HR, and tax consulting provider for seed and venture capital-funded startups. In the midst of the COVID-19 pandemic, Kruze found themselves with a challenge that every growing company aspires to face — their customer...
by agencydev@wendyourway.com | Apr 27, 2022 | CX, Support
When Things Go Well… Think of some of your favorite companies. What keeps you coming back? Big shout out to Chewy. I recently changed my shipping address but then saw an email confirmation indicating my auto-ship order for my dog Chief’s food was en route to my old...
by agencydev@wendyourway.com | Mar 31, 2022 | CX, GenAI
The stakes for customer experience are only getting higher. According to Zendesk, 61% of customers would now defect to a competitor after just one bad experience. That’s a 22% jump from the previous year. Make it two negative experiences, and 76% of customers are...
