The Billion Dollar Intelligence Layer
How AI turns “data-driven” into “intelligence-activated” with data orchestration that unlocks the value of stagnant data.
Patrick Martin on Support Transformations
Insights about how technology has transformed the Support function from Coveo’s Patrick Martin.
How AI Predicts CSAT
How AI generates predicted CSAT scores to reduce escalation costs and churn risks by enabling proactive relationship management.
Frame and Twilio Partnership
Frame AI Founder & CEO George Davis talks with Twilio Product Director Dimitris Sotiriou about customer data orchestration and the future of CX.
Interview with Jennifer Bok, AVP Nationwide
Jennifer Bok, AVP Information Technology, talks to Frame AI about how she leads her contact centers as talent pipelines for the rest of Nationwide.
Case Study: How Kruze Consulting Uses Frame AI and Bonusly Together To Improve Customer Experience and Employee Experience
Together, Frame AI and Bonusly help Kruze encourage more winning customer moments and ensure that those winning moments get the recognition they deserve.