Patrick Martin on Support Transformations
Insights about how technology has transformed the Support function from Coveo’s Patrick Martin.
How AI Predicts CSAT
How AI generates predicted CSAT scores to reduce escalation costs and churn risks by enabling proactive relationship management.
Frame and Twilio Partnership
Frame AI Founder & CEO George Davis talks with Twilio Product Director Dimitris Sotiriou about customer data orchestration and the future of CX.
Interview with Jennifer Bok, AVP Nationwide
Jennifer Bok, AVP Information Technology, talks to Frame AI about how she leads her contact centers as talent pipelines for the rest of Nationwide.
Welcoming Christine Rimer
A few weeks ago, we had the honor of welcoming Christine Rimer to Team Frame AI as our first independent board member.