by agencydev@wendyourway.com | Aug 9, 2023 | CX, Support
Support is the most complicated customer-facing arm of any organization simply due to the volume of interaction and range of its implications. First-party feedback is so rare; the intimacy of the Support team’s knowledge is unparalleled. Most of the strongest...
by agencydev@wendyourway.com | Aug 9, 2023 | CX, Support
Once upon a time, around 2005, in a land called… let’s say Denver, a mysterious collector arrived knocking at office doors asking for data and promising in return all the riches of the world. The office keepers listened in rapture as the collector told great feats of...
by agencydev@wendyourway.com | Aug 9, 2023 | CX, Support
Frame.FM recently sat down with Patrick Martin, GM, Service Solutions, at COVEO about how technology has transformed the Support function. Below, three trends that have defined the industry in the last decade. B2B Demand for Personalization The Big Data waves of the...
by agencydev@wendyourway.com | Aug 4, 2023 | CX, Support
Leadership continues to evolve its conception of the support function from revenue defender to strategic center, putting more pressure on support leaders than ever. Boundaries between support, CX, product and marketing are shifting and bleeding, raising the stakes and...
by agencydev@wendyourway.com | Aug 3, 2023 | CX, Support
Last month, Twilio and Frame AI announced a new partnership to leverage AI to enhance customer engagement within Twilio Flex, the cloud-based digital engagement solution for personalized interactions across contact centers, sales, and in-app concierges. George Davis,...
